Being treated as a cabbage

Last week Wednesday 20.03.2019 I called Transunion to request my credit report, it reflected that I have 3 contacts with Cell C of which I don't I only have 1. I called 'CELL C Customer care explained to the consultant and asked if they can email me letters that states that I only have 1 account so TransUnion can clear my record, the consultant told me that she has send through my request and that an email will be sent to me with the letters in 48 hours.

Monday I called again spoke to Fanyana who told me the reason I haven't received an email is because my email address wasn't loaded on the system and promised me that I will receive it on Tuesday.

Tuesday later in the day I called and spoke to Arnold who told me he has escalated the matter and someone will call me before the end of the day, I'm still waiting?????????????

Today is Wednesday a week later and I still haven't received a week back and every time I call I get transferred to different consultants who all have different things to say, need I not remind "Cell C" that due to their lack of NOT clearing their system this still affects my profile I'm actually doing them a favor by wanting to clear on my record,

And to those consultants I might sound green to them but I'm definitely not a cabbage and don't appreciated as one and also I will take this up with Ombudsman I can't have my record *****ed and no one from Cell C is willing to assist, with that being said I would like to close my 1 contracts that's left with them and I will port to where I'm being appreciated and valued.