BEING ********** BY THE COMPANY IVE TRUSTED FOR YEARS

<p>AI was upgraded to a Huawei Media pad in February 2016 and in December I was contacted and told that I was due for an upgrade, I told the person who contacted me that they must cancel the contract as I didn't need anything, I was then transferred to the retentions department where I was convinced to rather take a data package as prepaid data was very expensive or a pocket router, I did not finalise any of those deals and in a few days time I got a message stating that I have been successfully upgraded. I've been trying to get someone to explain to me what was on. I have been told that I was upgraded by a company that was working for cell c. I was debited R1026.87 end of Jan which I don't understand, no one is willing to explain to me what's going on. I am still waiting for acall from Nomonde who promised to give me feedback and it's been 3 wks now. Ref number is ********** 325</p>