1 reviews | Active since May 2017

08 Aug 2017, 10:50

Being phone for paid up account

<p>I bought out my cell phone contracts in April 2017 paid the required amount for each contract to be canceled and had the accounts transferred to prepaid.</p> <p> </p> <p><br />Now someone from your account department is phoning my teenager about payment!</p> <p> </p> <p><br />It had now been the third time that someone has called me about my account and dropped the phone call in my ear and now they are phoning my son!</p> <p> </p> <p><br />This is ridiculous!</p> <p> </p> <p><br />I am now trying to phone the department and have been online for 15 minutes!</p> <p> </p> <p><br />Sort this out today!</p> <p> </p> <p><br />I have paid you and have done everything you asked for!</p> <p> </p> <p><br />These accounts should have been canceled April already why I am still getting calls about them!</p> <p> </p> <p><br />Tel ********** </p> <p>061 ********** </p> <p> ********** </p>

0
Replies (3)
Cell C
Cell C's reply08 Aug 2017, 11:17
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

's update08 Aug 2017, 13:07
Reviewer Update

Thank you for sorting this out.

Hope you have a wonderful day.

Cell C
Cell C's reply11 Aug 2017, 15:12
Official

You're welcome and thank you for allowing us the opportunity to assist.

Have a lovely day.

Regards

Cell C | PN