ZA
Zaheera A
1 reviews | Active since Jul 2018
21 Dec 2021, 18:26
Being over billed for an additional contract and customer care is of no help
I ordered a cellphone contract. 1 cell phone. 1 contract. They delivered two of the same phones. I had requested a return for one. Now, they are billing me for the additional phone as well as more than originally agreed on the contract for the plan I chose. Customer care cuts you off after transferring you a few times.
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Replies (3)ZA
Zaheera A's updateReviewer Update
21 Dec 2021, 18:27The phone was collected a week later. I got billed double the next month.. And more....
ZA
Zaheera A's update21 Dec 2021, 18:27
Reviewer Update
The phone was collected a week later. I got billed double the next month.. And more....
Cell C's replyOfficial
21 Dec 2021, 19:57HI Zaheera
Thank you for reaching out .
We will follow up on the matter.
^NH
Thank you for reaching out .
We will follow up on the matter.
^NH
Cell C's reply21 Dec 2021, 19:57
Official
HI Zaheera
Thank you for reaching out .
We will follow up on the matter.
^NH
Thank you for reaching out .
We will follow up on the matter.
^NH
ZA
Zaheera A's updateReviewer Update
07 Feb 2022, 06:53An email was sent. I was told a credit would be processed. Not processed since.
ZA
Zaheera A's update07 Feb 2022, 06:53
Reviewer Update
An email was sent. I was told a credit would be processed. Not processed since.