Being over billed

Hi my experience with cellc customer care services was very very bad. I spoke to one of the team leaders, and she kept cutting the call on me. I was disgusted. I have been calling them from the 28th of December 2021, regarding our account being billed. After send many emails with our 6 months bank statements and calling Cellc customer care, on the 8th of January one of the agents told us over a recorded line that our case was sent to the finance department with proof (6 months bank statement), Cellc has made arrangements to credit the money of R4314.94 plus R2023, (total of R6337.94) to our Cellc account. My husband stated from the first call recording and on the emails we did not want a credit but we want a refund. Now Cellc is giving us the run around. Now that it involves our money being paid back to us, Cellc is finding every excuse in the book not the pay us back. We even **** a cash payment on the 2nd of August which they claim they did not receive at the time so we where charged extra cost due to their incompetence, now the payment reflects on their systems. My point is "if only my husband excepted the credit on that day, then we will not have a problem today". Disgusted by Cellc.

Denver and Melinda Perumal.