BEING HARASSED BY CELL C

I signed up for a contract with CELL C on the 25 April 2023 , a consultant by the name of Mellissa (with cell phone number : ***) advised me that they are running specials , I then decided to take the combo of x 2 Samsung A34’s for R449 but only received one device on the 02 May 2023, I contacted CELL C and enquired why I only received one device , I was then advised that the special had ended on the 26th April 2023 and my order was only processed then , I advised the consultant that I signed up for 2 devices not for one and I am not interested in anything else because she then tried to get me to take a contract for one device for the amount of R400 , I DECLINED the offer and asked her to arrange for the collection of the device.

The device was then collected on the 05 May 2023 at 13:16 by RAM-to-RAM couriers and the drivers name was Peter. WAYBILL number: RW***2

Then CELL C debited my account on the 20th of June 2023 with an amount of R625.79 I sent an email to enquire why my account is being debited and they should update their system on their side as they are negatively impacting my account now that I have to reverse a debit order for a device that I DO NOT HAVE.

I have been receiving endless calls from CELL C collections department asking me why my account is not being paid, the more I explain to the consultants that I do not have a contract with CELL C and that I have returned the device the more calls I get from +***5.

This people are harassing me, and it needs to STOP.

I will not be charged for a device that I do not have, and it was not my fault that the sales consultant put the order threw once the special had already ended.