1 reviews | Active since Mar 2013
Being Forced onto a product/ Bad Service
I bought a new device from Cell C. I am happy with the device but to my disappointment, there are forcing me to take MIAassist product which is R45.00. I requested this to be cancelled, and according to my knowledge, I never agreed on it. Cell C informed me they cannot cancel it as it is already on the contract and therefore, they cannot cancel it. I am so disappointment with Cell C. This is the second time I will have to return their device for a simple issue that can be sorted out. Why am being forced to take MIAssist product since I do not have a car and on top of that, I am paying for my home insurance that covers all that. R45.00 is a lot money to people like me. I will never ever buy any product from Cell C. Their desperation sucks. Your cannot add an item on the sale that a customer does not want and tell a customer that she cannot cancel it before 3 months. Thank God I am still on the grace period of the device, will return it. It is so stupid of you CELL C to force a customer to the product and on top of that tell her that it cannot be cancelled before 3 months. Are you that desperate or it by force. SHAME ON YOU. I will continue to tell my friends in Facebook/ Twitter on your service is. Hopefully, some people will see how your company is like.
Thank you for notifying us of this. Our team will be in touch with the aim of resolving this query. Do expect a call.
Regards
Cell C | DA
Thank you for notifying us of this. Our team will be in touch with the aim of resolving this query. Do expect a call.
Regards
Cell C | DA
Lungi confirmed that she has contacted you and the matter has been addressed.
Regards
Cell C | DA
Lungi confirmed that she has contacted you and the matter has been addressed.
Regards
Cell C | DA
