KE
Keith E
1 reviews | Active since Aug 2026
19 Aug 2026, 19:39
Being charged full price more than a year after contract ends
WORST ACCOUNTS DEPARTMENT EVER!!! Ended my contract a year and a half ago but they still trying to debit my account. I've had to change bank accounts as they debited me multiple times a month yet nobody can assist or confirm if the contract has been terminated. Multiple emails have been sent but no response. Their call centre cannot assist and keep passing the call to other 'seniors' who can help...they can't. I don't have the service, have not used it in 2 years but still being charged.
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Cell C's replyOfficial
19 Aug 2026, 19:47Dear Keith Ezra,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding the continued debits and the difficulty you've faced obtaining assistance.
We've noted the Cell C number provided and will be referring your query to the relevant team for further investigation and assistance. They will review the account details and engage with you regarding the outcome.
Thank you for your patience and allowing us the opportunity to address this matter.
Kind regards,
Cell C | TM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding the continued debits and the difficulty you've faced obtaining assistance.
We've noted the Cell C number provided and will be referring your query to the relevant team for further investigation and assistance. They will review the account details and engage with you regarding the outcome.
Thank you for your patience and allowing us the opportunity to address this matter.
Kind regards,
Cell C | TM
Cell C's reply19 Aug 2026, 19:47
Official
Dear Keith Ezra,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding the continued debits and the difficulty you've faced obtaining assistance.
We've noted the Cell C number provided and will be referring your query to the relevant team for further investigation and assistance. They will review the account details and engage with you regarding the outcome.
Thank you for your patience and allowing us the opportunity to address this matter.
Kind regards,
Cell C | TM
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding the continued debits and the difficulty you've faced obtaining assistance.
We've noted the Cell C number provided and will be referring your query to the relevant team for further investigation and assistance. They will review the account details and engage with you regarding the outcome.
Thank you for your patience and allowing us the opportunity to address this matter.
Kind regards,
Cell C | TM