mD
matuku D

1 reviews | Active since Jun 2015

01 Jun 2015, 23:07

being charged for two cellphones

At beginning of March I was called by cell c and offered to upgrade my contract and later on was sent Sony experia phone which I never liked when it was delivered at my workplace, immediately I called contract department that they must sent courier to fetch the pphone and it was collected within a third day of delivery. After two weeks I got another call from cellc offering me again with upgrade and explained to consultant that I wanted a bigger Sony cellphone and she offered me a Sony experia n she said it's a bigger one and it was it delivered by the same courier driver who came to fetch the very first one. Later on I opened the the phone to my surprised it was the very same font that I returned because it was not what I wanted I called cell c again and was put from different people without any help that's when I decided to keep the font even though it was not my liking cos I waisted with my time calling cellc without any help the problem am experiencing now since March to May I'm being charged R208 monthly instead of my normal payment of R110 I was told that I have two fones whereas one done was collected from my workplace by cellc courier I want hellopeter to assist me on thi

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Replies (1)
Cell C
Cell C's reply02 Jun 2015, 08:00
Official
Hello Matuku,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN