BEING CHARGED EXTRA FEES EVERY MONTH BY CELL C

04 Mar 2021, 10:36

Hi Mluleki Zonda'bathakathi

Thank you for contacting Cell C.

We have received your billing query. Kindly be advised that invoices will be available from the 7th of March 2021 which will indicate if there are any extra charges for a failed debit order.

^MM

Mluleki Zonda'bathakathi Ndlela: 04 Mar 2021, 11:08

Mluleki Zonda'bathakathi Ndlela: 05 Mar 2021, 08:33

Cell C Notification Dear Cell C Customer

According to our records your account is in arrears by R 476.97. Please make a payment towards the account to prevent further action or kindly contact us on 084135 to discuss the options.

How to pay your account:

• | Direct Deposit/Electronic Funds Transfer using the banking details below: | Bank: Nedbank

| Branch Code: 145405

| Account Name: Cell C Service Provider Company (Pty) Ltd

| Account Number: ********** . As you can a cell c responded on my complain i wrote here trying to beg them to debt my account on our agreed date but instead they didn't it's been 3 months now Cell c keeps on failing to debt my account even if i male calls begging them to debt my account in time so that i can avoid unnecessary extra fees but it doesn't help i ended up depositing their money through the atm on the 6th of this month i went to check on their app if my payment has reflected it shows that my due balance was 000 but on the 9th of this month cell c tried to deduct my money again but there was no money as i had already paid my account so i got R7 fee from insufficient fund from bank every month cell c doesn't deduct their money in town but they managed to deduct their money for another account in time as ihave 3 contracts with them so i being charged those stupid fees because of Cell c .last week i decide to contact their call center asking them to change my payment method because they're failing to debt my account in time even if there's money in my account they don't i have to withdraw the money and make a payment i was told by another lady from their calm centre that i have to go to any Cell c store in order for me to change my payment method also i have to get my bank statement as a proof of being charged failed debt order and fees I'm added by bank because of cell c . Today i went to Rosebank Cell C for a second time i spoke to a same lady i met before by the name of Rukaiyah she said i must call accounts department as they wont be able to help me i told her that they said i must come to a cell c store she then phoned them and a guy i spoke to said i must go to a cell c store i told him that i was in a store he then said they won't be able to change a payment method because I'm still employed as i signed a contract for a debt order but i explained the reason that made me to take this decision also my credit record will be affected because of this cell c he then dropped the phone i told Rukaiyah what he was saying she said there's no other way to help me or i must come when her manager is there another guy said i need to pay 7 days before my debt order goes off where can i get the money to pay in advance as I'm paid on the 26 and my debt order is on the 27 so i need to expect to be paying extra fees for 18 remaining money i think by the end of my contract my name will be so affected that it will be so hard for me to get a contract with cell c no one is willing to help me I'm so helpless i regret having contract with cell c