being billed for a handset i did not recieve

App**** for a phone through FNB internet banking in December 2014, then I got a call from Cell C informing me that the Handset will be delivered in 7 days. The handset was not delivered but a debit order went through (R203.24) as payment for the handset. I went to Cell C to explain the situation, they logged onto their system to check what happened then their system showed that my application was unsuccessful, and the branch advised me to go to FNB to stop and reverse the debit order. I went to FNB they stopped and reversed the debit order.<br> <br> Then in January 2015, the Cell C debit order (R203.24) for the Handset I did not receive again went through, I went to FNB to stop and reverse the debit order then I took leave from work (29 Jan 2015) to go to Cell C so that I can get to the bottom of the matter. I went to the branch in Vaal Mall (Vanderbiltj Park) and they tried to access the account through my Identity number and my cell phone number then it didn't show (coz clearly I do not have an account with them), then the employee who was assisting me tried to access my information through my banking details and then appeared someone else details but with my banking details, and then,