CM
Charl M

1 reviews | Active since Mar 2015

03 Mar 2015, 11:11

Being billed double the fee

I have been a loyal Cell C subscriber for the past couple of years.<br> I am signed on to a R399 per month bundle, every other month I exceed my data cap and so buy a data bundle.<br> For the past few months, I have been receiving bills for just under R900. This cannot be correct and I don't have the time to be passed around a call centre from person to person.<br> <br> I would like full and accurate statements emailed to me for the last 6 months. I would like finance to review the info with me, whilst holding a copy of my contract in hand.<br> <br> Should this be an unacceptable error on your side then I am sure you will happily refund or credit my account effective immediately.<br> <br> I am now due for an upgrade, now's your time to shine.. do I have this fixed with Cell C, or do you push me to another service provider?

0
Replies (1)
Cell C
Cell C's reply03 Mar 2015, 11:30
Official
Hello Charl$1989,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication soon.

Regards
Cell C | PN

Best regards,