********* behaviour

I am extremely disappointed and frustrated by your services. My contract was up for renewal, and I agreed to a new contract on the condition, that I would continue paying the amount R389 for my 100GB deal. To my surprise the latest debit order came to R599!! This is nearly double the amount!!

I have spoken to 2 consultants this morning Busisiwe and Dimakatso, they are both unhelpful and disinterested in resolving my query. I have had to repeat myself numerous times to them both and all they can tell me is that i have a discount app**** and thats the price i must pay - in a nutshell.

I specifically asked the consultant from the retentions team if my monthly debit will remain at R389 and she said yes. I have asked this more than once, now i'm being told about a discount app****. This was not explained to me at any time during the upgrade process. If it was then i would not have agreed to an extension. The right thing for Cell C to do is honour our agreement based on the telephonic call. I sincerely hope that this gets resolved as soon as possible, if not then i will take my business elsewhere.

Furthermore, your staff display no empathy, they are robotic and merely quote things as per their QA standards but this in no way helpful to us as clients. No one took initiative to try and even resolve my query.

Once again I'm asking that someone attend to this query and honour our agreement as per our telephonic call. You cannot swindle clients like this, it is ********* and wrong!!!