********* Behaviour!!!

Please rectify this for me because I spoke to Maline yesterday who failed to efficiently assist me because her manager, whom i forgot to take their name doesnt have the acquired knowledge to deal with such queries and as a result i had to log a dispute with the credit bureau this morning.

After Maline failed to obtain the call recording of the agent i spoke to (who caused this enquiry on my profile). she advised that she had referred the matter to her manager who had told her to tell me to call customer service.

After i called customer service where i also was not assisted because your voice prompts only connect you to a agent once you have punched in your contact number in relation to your query and once your number is not recognized as a cell c number then you can not be assisted.

Maline later called again and i gave her the above feedback and her manager once again told her to tell me to visit the branch. I am appauled by what you guys call customer service at cell c. If this is how the manager handles queries then you might as well hire me as the manager. You cant offer bare minimum assistance and have the oddesity to send the client from pilar to post.

I have no quarrels with Maline she honestly tried her level best but the manager, must honestly do better.. i came to hello peter first because sometimes the credit bureau wants you to log the complaint with the creditor in question first before they can handle it themselves.

I hope this review reaches th e manager. Please let him/her know that i am appauled by the level of customer service.

Mzumani is currently trying to resove my querry, i sincerely hope that she will be able to assist with pulling the enquiry from my profile. I already sent her my credit report for investigation.

Its 4 days later and no has reverted back to me despite the above promises.