************ Behaviour
Being a loyal Cell C customer for years, it is to my detriment that this Company has employees who are not to be trusted. My monthly bill is R2568 and some change. This month i received an sms notification that an amount of R4078.91 will be deducted from my account.
Upon calling the accounts department i was told that i had renewed two contracts last month. Astounded by this, i contacted the retentions department and was told that on the 12 July 2025 two contracts were renewed by consultant Sihle. I was being billed accordingly for the contract for 200g at an amount of R699 and added to that pro-rata migration fees.
Please Cell C ... i would never incur such added expenses and would like to place on record that I intend cancelling all my contracts as soon as they expire. Cell C can not be trusted with my information.
Thank you for bringing this to our attention.
We sincerely regret the experience you’ve had, and we fully understand how concerning this situation must be for you. We have escalated your case to our support team to urgently review the contract renewals that were processed under your profile. They will investigate how this occurred and ensure that any irregularities are corrected. Your trust is extremely important to us, and we are committed to resolving this matter as quickly as possible.
One of our consultants will be in touch with you directly to provide feedback and the way forward.
Regards,
Cell C | TN
Thank you for bringing this to our attention.
We sincerely regret the experience you’ve had, and we fully understand how concerning this situation must be for you. We have escalated your case to our support team to urgently review the contract renewals that were processed under your profile. They will investigate how this occurred and ensure that any irregularities are corrected. Your trust is extremely important to us, and we are committed to resolving this matter as quickly as possible.
One of our consultants will be in touch with you directly to provide feedback and the way forward.
Regards,
Cell C | TN
Thank you for allowing us the opportunity to assist.
This is an update to inform you that our support team is actively working to resolve this matter. We will keep you posted on any progress.
We appreciate your patience and understanding.
Regards,
Cell C | NT
Thank you for allowing us the opportunity to assist.
This is an update to inform you that our support team is actively working to resolve this matter. We will keep you posted on any progress.
We appreciate your patience and understanding.
Regards,
Cell C | NT