Been waiting on insurance for 2 weeks

<p>My phone got ******. I went in to report this Saturday the 15/07/2017. It clearly states that you will be assisted within 48 hours. I still never received a call. The following Thursday I went back to cell c only to find out the paperwork has not been sent away. Yet still I didn't get a call. Yesterday I went in again still no progress. This is costing me money as I am paying for a phone that I am not using. When I want to buy something then cell c staff is all helpful. But now that I need assistance the process takes so long. I want this sorted asap as even c insurance states this should be resolved within 48 hours. Staff attitude is pathetic. Quick to take but not give. I will be taking this to the Ombudsman if no steps are taken to resolve this matter.</p>