LK
Lindie K
1 reviews | Active since Nov 2019
13 Nov 2025, 20:42
Been waiting for over a month for my upgrade - VERY disappointed
I have been a loyal Cell C client for over 10 years, with 3 contracts. I have recently done an upgrade on my *** number, but have been waiting for over a month for my upgrade, due to not having stock of the Samsung watch 8 classic apparently. How on earth do you have upgrades advertised, but no stock??? I have app**** for the Z-Flip 7 with the watch, and very, very disappointed that I am still waiting, for over a month now.... then I am told there is stock, then Im told there isn't again. Can someone PLEASE help resolve this issue?! I just want my upgrade and watch, please. This is not the service I am used to or expect as a loyal paying Cell C client for over 10 years.
Helpful (0)
Replies (5)0
Replies (5)LK
Lindie K's updateReviewer Update
13 Nov 2025, 21:05I will truly appreciate your assistance. Thank you
LK
Lindie K's update13 Nov 2025, 21:05
Reviewer Update
I will truly appreciate your assistance. Thank you
Cell C's replyOfficial
14 Nov 2025, 12:09Dear Lindie Kruger,
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Cell C's reply14 Nov 2025, 12:09
Official
Dear Lindie Kruger,
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
Ntibi from our support team has confirmed that she has reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.
Cell C | DA
LK
Lindie K's updateReviewer Update
10 Apr 2026, 12:49Dear CellC,
And here I find myself completely frustrated with an upgrade! Apparently it was never processed for *** even though everything was done and I received thr contract. Come on Cell C, you have got to be better, you have fierce competition and this is how your loyal clients are treated. Totally against basic TCF principles!
I expect a call and a resolution as soon as possible or I will be moving to a different provider.
My contact number is ***
And here I find myself completely frustrated with an upgrade! Apparently it was never processed for *** even though everything was done and I received thr contract. Come on Cell C, you have got to be better, you have fierce competition and this is how your loyal clients are treated. Totally against basic TCF principles!
I expect a call and a resolution as soon as possible or I will be moving to a different provider.
My contact number is ***
LK
Lindie K's update10 Apr 2026, 12:49
Reviewer Update
Dear CellC,
And here I find myself completely frustrated with an upgrade! Apparently it was never processed for *** even though everything was done and I received thr contract. Come on Cell C, you have got to be better, you have fierce competition and this is how your loyal clients are treated. Totally against basic TCF principles!
I expect a call and a resolution as soon as possible or I will be moving to a different provider.
My contact number is ***
And here I find myself completely frustrated with an upgrade! Apparently it was never processed for *** even though everything was done and I received thr contract. Come on Cell C, you have got to be better, you have fierce competition and this is how your loyal clients are treated. Totally against basic TCF principles!
I expect a call and a resolution as soon as possible or I will be moving to a different provider.
My contact number is ***
Cell C's replyOfficial
11 Apr 2026, 07:16Dear Lindie K,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused regarding your upgrade.
Your concern is important to us, and we have escalated the matter. One of our support team members will be reaching out to you shortly to assist further and work towards a resolution as quickly as possible.
For your security, we kindly advise that you avoid sharing personal information such as contact numbers on public platforms.
We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused regarding your upgrade.
Your concern is important to us, and we have escalated the matter. One of our support team members will be reaching out to you shortly to assist further and work towards a resolution as quickly as possible.
For your security, we kindly advise that you avoid sharing personal information such as contact numbers on public platforms.
We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM
Cell C's reply11 Apr 2026, 07:16
Official
Dear Lindie K,
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused regarding your upgrade.
Your concern is important to us, and we have escalated the matter. One of our support team members will be reaching out to you shortly to assist further and work towards a resolution as quickly as possible.
For your security, we kindly advise that you avoid sharing personal information such as contact numbers on public platforms.
We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM
Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience caused regarding your upgrade.
Your concern is important to us, and we have escalated the matter. One of our support team members will be reaching out to you shortly to assist further and work towards a resolution as quickly as possible.
For your security, we kindly advise that you avoid sharing personal information such as contact numbers on public platforms.
We appreciate your patience and the opportunity to make this right.
Regards,
Cell C | ZM
LK
Lindie K's updateReviewer Update
14 Apr 2026, 13:32Socking, shocking service continues
....here I am, STILL waiting! Please can someone that knows what they are doing please call me. I received a call yesterday with a promise of a call back to process the upgrade. That was just another made up story. So disappointing 😞
....here I am, STILL waiting! Please can someone that knows what they are doing please call me. I received a call yesterday with a promise of a call back to process the upgrade. That was just another made up story. So disappointing 😞
LK
Lindie K's update14 Apr 2026, 13:32
Reviewer Update
Socking, shocking service continues
....here I am, STILL waiting! Please can someone that knows what they are doing please call me. I received a call yesterday with a promise of a call back to process the upgrade. That was just another made up story. So disappointing 😞
....here I am, STILL waiting! Please can someone that knows what they are doing please call me. I received a call yesterday with a promise of a call back to process the upgrade. That was just another made up story. So disappointing 😞