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Ernie P

1 reviews | Active since Jun 2019

04 Mar 2025, 10:06

Been a week trying to do an upgrade on a Cell C Business Contract

We have a business contract and it's due for an upgrade. We do not have a Cell C store locally, so we usually do it online. We contact Cell C, ask which phones are available, choose a phone and the contract is upgraded.

Well, it's been a week now, and no matter how many times I speak to the business desk, they refer it to sales. But sales never contacts me back, or the line gets disconnected.

I have been contacted by Cell C's social media team, and the lady helping is extremely friendly and helpful. But I know, there is only so much she can do.

We are a business client, and it's a shame that Cell C has sunken to this low, that they can't even provide a simple upgrade efficiently. Considering we are a business client with a business contract

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Replies (4)
Cell C
Cell C's reply04 Mar 2025, 10:17
Official
Dear Ernie Pretorius 

Thank you for bringing this matter to our attention, and we truly apologize for the inconvenience you’ve experienced during the upgrade process.

We understand how important it is to have your business contract upgraded efficiently, and we sincerely regret the delay and the lack of follow-up you’ve encountered. Please know that we take your feedback seriously, and we’ve escalated your issue to the relevant departments for immediate attention. 

We greatly appreciate your patience during this time, and we are committed to ensuring a smoother experience moving forward.

Regards
Cell C | CW
 
EP
Ernie P's update04 Mar 2025, 22:49
Reviewer Update
Someone contacted me this morning, said she'll send me a list of phones and I never heard from her again. Why is Cell C making to so difficult to just renew a contract. This is beyond ridiculous, it been a week now, and we're still where we started, no upgrade and no help from Cell C. Pathetic
EP
Ernie P's update10 Mar 2025, 14:09
Reviewer Update
We were contacted, we decided which device etc, sent the letterhead etc. etc. etc. That was on the 5th of March, so far no communication or anything further from Cell C. This is really pathetic from Cell C. It's been 2 weeks since we started trying to get this contract upgraded, and so far, nothing. No communication further since the 5th of March.
Cell C
Cell C's reply10 Mar 2025, 16:17
Official
Thank you for the response. 

Please know that you are not being difficult, and there's no need to apologize. We fully understand your frustration, especially given your position between your boss and the upgrade process.

We acknowledge that our communication has fallen short, and we are committed to improving it. You should receive an update by tomorrow as the upgrade is still in progress.

Regards,
Cell C | TN