1 reviews | Active since Jun 2009

01 Oct 2016, 20:14

Bed service losing all my emportant call

<p>Cell c has place my life on hold,.. I regret the day I ported to cell c now my phone not even working, On 23 September 2016 I ported my no. to cell c, after 5 day using the network that problem start the was no service (network was not connecting ) went back to cell c I was told to buy new cell c SIM card that costed me 10,to do a sim swap, I waited 72 hours and I'm still waiting for the SIM card to work ( ref 5d546047) sadly airtime got disappeared no one can explain.. I'm losing the most important call.. call center that was this women she was so nasty by the name of Jenny. But Ntokozo she was great �......I just can't wait to ported back to my virgin mobile. ( cell c a bed network that don't even care)... porting to cell c it was invitation for nightmares my life or visiting hillbrow government mortuary ,</p>

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Replies (4)
Cell C
Cell C's reply03 Oct 2016, 07:10
Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Cell C
Cell C's reply03 Oct 2016, 08:46
Official

Derrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

's update04 Oct 2016, 17:42
Reviewer Update

I`M STILL WAITING NOT EVEN HAPPY

's update05 Oct 2016, 14:25
Reviewer Update

i would like to thank Nhlanhla Ngcobo who works at Cell C Jabulani mall for assisting with my cell phone no . he took his time to fix my number, only if I had power to choose the staff of the month it will be him.. the best of the best at Cell C. unlike so call Derrick Makhubo who take people for a ride, the lying who never get back to the customer keep them waiting. Nhlanhla made my day at cell c jabulani always willing to help customers,IF YOU WANT A BAD SERVICE DERRICK MAKHUBO IS YOUR MAN......!!!!!!