bed service from C-Surance

I lost my phone after Easters on my way back to Cape Town we all know that there is stop and go so we stop at the Garage so that we can do what ever we want, only to find out i left my cellphone behind & we already gone. i reported my phone at the police station but the police told me to report it first at Cell c bear in mind that the days are passing to do a claim , but finally i got helped the i called cell c for blacklisting of my phone even so it was not easy to get through to customer service. non the less i got everything and sent it to C-Surance for claim , but it was so difficult my insurance asked for my contract , they want blacklisting no , they want case no. which i give them. Modjadji Patricia Mashau sent me an e-mail ask for my contract & invoice a surety that i have a contract with them i called my service provider for the statement and invoice, what i can say is they give me hard time for the claim till to day. then Katlego sent me an e-mail again saying that i my statement doest show that they debiting on my account, then i sent an invoice, then Charmaine Mahlangu told me that they received everything they want they my claim is being processed and they will revert with feedback that was 01/06/2019,on the 05/06/2019 Charmaine Mahlangu sent me an e-mail stating that my insurance was cancelled, then i have to send all my invoice showing that am still paying my insurance since last year, can you see how hard we must claim for our phones whereas we pay for the insurance. Charmaine sent an e-mail again on the 5th she want a proof of blacklisting itc & a case no. hayibo again what the hell i must keep on sending those documents to the different people and i told her that i did sent them , on the 11/06/2019 Nthabiseng asked for the Police case and Blacklisting no. in order to proceed with my claim, but Charmaine already said they are processing my claim why now Nthabiseng is asking for the some documents that i sent long time, i responded that i did sent them on the 1/06/2019 and now again you ask for them really Good day Queen Duze

Trust all is well,

Thank you for your email. Kindly note we require the following supporting documentation in order to proceed with your claim: • Police case number (in the event of theft or loss) • Blacklisting number (in the event theft of loss)

Kind regards Nthabiseng Ticket ID: 579160 Subject: lost of the Phone Priority: Medium Status: Answered

this is other person Good Day Trust all is well,

kindly be advised that we still require proof of blacklisting as a standard procedure you can contact a cell c store to send us proof of blacklisting and provide you with a ticket number when they send it so that we can have a record of it so that we can assist accordingly.

Kind regards Terkisha this e-mail was sent on the 12/06/2019. Good day Queen Duze

Trust all is well,

Kindly provide with the proof of blacklisting

Kind regards Nthabiseng

she sent it on the 14/06/2019 and she have all the documents.

now this one is waiting for the screenshot Good day

Thank you for below email. Kindly be advised that we still waiting for screenshot of proof of blacklisting to assist you further.

Kind regards, Ntshebo Moloi 18/06/2019

Good day Queen Duze, Hope you are well.

Thank you for your mail and apologies for the inconvenience caused. Kindly be advised that the proof of blacklisting screenshot that we require should confirm the itc number, the date of blacklisting and the cellphone number that is blacklisted. Please note that you can get assistance from the nearest Cell C retail store/*** to send the required screenshot.

kind regards, Lehlohonolo. 19/06/2019

now tell me is this right why they have to do this reaping everything as if they don't know what they are doing, everything is in front of them , now i must sent it over and over am paying for my ****** phone even now they did deduct to my account but i don't have a phone , what you are doing guys is not on for your customers.