1 reviews | Active since Aug 2023
Becareful as CellC is giving away your number to some other consumer
I have been on 3 occassion to the Vaal mall Cell C store. Service is absolutely pathetic. Asked for details of their Area manager or General manager and was told they couldn't provide me with his or her details and they indicated the couldn't share. They said I must call their call centre. Their Call centre wasn't of much help either when I had call them previously to enquire around why my number was no longer working.
I was previously asked by the Vaal Mall Cellc store agent to go check with Mr Price Cellular, who said they couldn't assist either. Seems I'm not the first person that has had this happen to them as the Mr Price agent said other people like me we also referred to them by CellC Vaal Mall store when they couldn't explain what happened to their Cellc cellphone number
Today I went to check with the same Vaal mall store again and was told to go check with Mr Price, Standard bank and virgin mobile as my number could be with them. With much reluctance they checked the system and then advised me my number was given away to somebody else.
I find it quite strange how they were not able to pick this up two weeks ago when I enquired at the same store. The staff didn't seem to bother when I said I would raise this on Hellopeter or even offer to take my details to get their general manager or area manager to call me.
Very frustrating and I'm pretty sure there are alot of CellC consumers who have gone through the same experience.
Thank you for contacting Cell C.
We were so sorry to hear about the negative experience you had with one of our stores. Please accept our sincerest apologies for the stress and frustration this has caused you.
We want you to know our customer service team is regularly trained on how to interact with customers. However, this experience has brought to our attention that the training program needs to be updated. We hope to avoid similar incidents in the future, which is why we’ll be referring the quest to the regional manager of the store for their attention.
From what we gathered you have an issue regarding your sim card that has been recycled and issued to a new subscriber, is that correct? It is our policy that if there is no usage on the sim card for more than 90 days the number will be Permanently Deactivated and issued to a new user.
Regards,
^TM
Thank you for contacting Cell C.
We were so sorry to hear about the negative experience you had with one of our stores. Please accept our sincerest apologies for the stress and frustration this has caused you.
We want you to know our customer service team is regularly trained on how to interact with customers. However, this experience has brought to our attention that the training program needs to be updated. We hope to avoid similar incidents in the future, which is why we’ll be referring the quest to the regional manager of the store for their attention.
From what we gathered you have an issue regarding your sim card that has been recycled and issued to a new subscriber, is that correct? It is our policy that if there is no usage on the sim card for more than 90 days the number will be Permanently Deactivated and issued to a new user.
Regards,
^TM
Regards,
^TM
Regards,
^TM
Regards,
^TM
Regards,
^TM
