QS
Quinton S

1 reviews | Active since Jun 2015

01 Jun 2015, 12:01

Be vigilant if you are a CELL C prepaid customer

CELL C complaint.<br> <br> I have been charged R2.85 per minute by the network provider who claims to have the cheapest call rates in the country. I was charged and am still being charged R2.85 on the Easy Chat prepaid package which claims to be \R1.50 p/min Cell C to Cell C and R1.50 Cell C to other /Fixed flat rate any time on per second billing"as described in their T&C's on the CELL C webpage. I have called CELL C customer care 3 times to validate the sms response that I received stating that the charge is correct for the specific plan"

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Replies (1)
Cell C
Cell C's reply01 Jun 2015, 14:32
Official
Hello hello peter,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN