DG
Duncan G

1 reviews | Active since Dec 2012

29 Jan 2016, 11:09

Be very weary of Cell C data billing

I posted my dismay with Cell C on this website and after numerous emails and calls to Cell C requesting details of the National Credit Commissioner and Cell C legal department (not collection department) I am still shocked to have received no response. The customer service and social medial agents have no idea about the National Credit Act or Cell C's fiduciary responsibility to provide information to their customers. One agent from their collection department advised he had been on the phone for too long with me and that he needed to get off the phone as he has to speak to 6 customers per hour and that I was taking too much of his time. I have never been 1 minute late in payment of my Cell C account for the past 4 years but I have been treated with the utmost disgust by Cell C. I have cancelled my Cell C contract.I will be seeking recourse with National Credit Commissioner and ICASA. I would never advice anyone to join Cell C.They treat their customers so poorly they are not worthy to receive your business. Do not waste your time, money and effort on Cell C. They are truly the worst company I have ever had the misfortune on dealing with.

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Replies (1)
Cell C
Cell C's reply29 Jan 2016, 11:46
Official
Hello Phonix,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards
Cell C | PN