Be VERY careful when Cell C phones you with an offer

I took out a data contract for 12 months from Cell C in 2013 and enjoyed the benefits of this contract for two years, after renewing it in 2014 untill 2015. Then I realised that they are giving me 3gb instead of the 20gb I originally signed up for. When a saleslady phoned me again to renew the contract for another 12 months, I said no thank you because they do not have the right to lessen data without informing the customer. Then my nightmare began….Cell C kept on subtracting the monthly subscription since April 2015 up to today! I tried to reverse the payments and they would come back with double deductions. All phone calls and personal visits to the branches were fruitless. I got information like: • I am not receiving data because the number was “hot” lined • They have sent recorded messages where I ‘consented’ to the branch where I could listen to it – then the local branch knew nothing about it. • I recently sent 3 letters and phoned 3 times and was told that on the phone they cannot answer the correspondence and vice versa. • Furthermore I was informed that on May 1 the loaded data on the sim (for the first time in years) and when I checked there was none

I would just like to stop this company from deducting money from my account per debit order and to get reimbursed for the three years that I have not agreed to renewal of the contract and have not received data either. Can you help please?