MK
Masoud K

1 reviews | Active since Feb 2013

02 Apr 2024, 08:24

Be very careful about any call you receive from Cell C as you will be committed again.

After finishing a 2 years contract I was on a month-to-month pay. I received a call from Cell C and saying that I am on a 10G contract and I am not using it so they can change it to 5G for a cheaper price. I accepted and did not know that it will be another 2 years commitment. I was about to leave South Africa and I knew it. Cell C did not accept to stop my contract and debited my account for the entire 2 years while I was their loyal customer for a long time. now my contract is finished and Cell C is still debiting my account in South Africa. I sent Cell C some emails to stop it and they do not stop debiting. I am not in SA to call them and feel so bad about it.

0
Replies (1)
Cell C
Cell C's reply02 Apr 2024, 11:49
Official
Dear Masoud Mahzoun Kashani

Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.

Regards
Cell C | NH