Be so careful when you upgrade !!

<p>I’m writing in hopes that someone else doesn’t end up in the very disappointing situation I am in with Cell C when I upgraded my contract.</p> <p>During the course of the month prior I made sure that I looked around to see what all my options were before I made a decision. I saw the Cell C Pinnacle 250 contract advertised on their website. I called on the 17th of Feb and proceeded to chat to Octavia to upgrade my package to the Pinnacle 250 contract including a Samsung S7 phone, 250 minutes plus 500 additional minutes and 250 MB data a month plus a once off 10 GB data. I did cussed the data with Octavia as the website had advised on an additional 10 GB of data and I wanted to know when that would be in effect.</p> <p> </p> <p>When my new contract started I was not given the additional 500 minutes and was left with only 250 minutes. I called on Wednesday the 3rd of May to query this. I sent an e-mail on Saturday the 6th as I had not heard any feedback, I called again on Tuesday the 9th and was advised that an e-mail was sent to Octavia and to her manager Ragan Naidoo to listen to the call and see if there was any discussion regarding the additional minutes. I called again on Friday the 12th and finally got hold of Zama who proceeded to listen to the call and advise that there was no discussion regarding the additional minutes, I queried what had happened and was told that the special that included the 500 minutes expired on the 15th of February and I had upgraded on the 17th of February, I queried why I wasn’t advised on this and was told that they assume we know what it included in a package. I queried if Octavia at any time during the call advised me on what was included in the package. I know for a fact I could not only have 250 minutes as I am a consultant. I was advised that she had not advised me and that the only thing that was discussed was the 10 GB data due to ME asking about this.</p> <p> </p> <p>Besides the terrible service when trying to get feedback I shocked that I was told that “We assume you know what is included” and that it is not required to confirm with the clients what is included in the package. I’ve been a good client to Cell C paying over R1000 until now and now i'm suck with a substandard contract for 2 years, Very bitter taste in my mouth. BE VERY CAREFUL and make sure that you ask about each and every second and cent. </p>