SG
Shereze G

1 reviews | Active since Jun 2018

11 Dec 2018, 12:50

Be careful when cancelling your contract with Cell C.. double check your Statements!!!

I cancelled my contract with Cell C a month before the end date as advised and the agent confirmed the cancellation. I then received a statement with an amount to be paid after my contract end date? . when I called to inquire I was told they will call me back to sort it out. that was last week... I'm still waiting.

0
Replies (3)
Cell C
Cell C's reply11 Dec 2018, 14:10
Official
Good afternoon Shereze

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.
 
We apologize for the inconvenience caused.
 
Regards
Cell C | PN 

Cell C
Cell C's reply12 Dec 2018, 07:50
Official
Theodorah has been in contact with you to assist with this matter. She advised that she will listen to the call recording and revert back with feedback.
 
Regards
Cell C | PN 

SG
Shereze G's update12 Dec 2018, 13:08
Reviewer Update
My recording has been found and Cell C contract cancelled, thank you Theodorah for the quick response.