NS
Nkosiyabo S
1 reviews | Active since Jan 2020
16 Jul 2021, 14:02
Be careful , the CellC network can utilize your Airtime even if you have data loaded
Be careful, even if you have data loaded, they might still use your airtime.
This just happened to me, l lost about R180 rands of airtime in about 10 mins.
The response from CellC was that there might have been a network error but they cannot refund me or reimburse my airtime as l had spent it. My argument was that but l had data, why did you not use data and you used airtime. They agreed that it is a network problem but are sorry they cannot do much or help with my problem.
I am very disappointed in the response and issue. If there was something wrong with my network why would you not warn me 1st or some sort of communication before you utilise the airtime. They know very well that the way airtime is charged and the bundle is not the same.
They just ruined my day and weekend as l now have no airtime and no data to use. It just ruined my budget.
So please be careful, l am not sure if the same applies with other networks.
When l called them they just gave me instructions on how l can manage my airtime usage. Very disappointed.
Helpful (0)
Replies (8)0
Replies (8)NS
Nkosiyabo S's updateReviewer Update
16 Jul 2021, 15:31Hi,
I don't have any subscriptions.
What else should l do? How can l recover my airtime?
Regards
Nkosi
I don't have any subscriptions.
What else should l do? How can l recover my airtime?
Regards
Nkosi
NS
Nkosiyabo S's update16 Jul 2021, 15:31
Reviewer Update
Hi,
I don't have any subscriptions.
What else should l do? How can l recover my airtime?
Regards
Nkosi
I don't have any subscriptions.
What else should l do? How can l recover my airtime?
Regards
Nkosi
Cell C's replyOfficial
16 Jul 2021, 16:01Our records indicate that you didn't have data at the time when your airtime was used to cover your internet usage.
^MP
^MP
Cell C's reply16 Jul 2021, 16:01
Official
Our records indicate that you didn't have data at the time when your airtime was used to cover your internet usage.
^MP
^MP
NS
Nkosiyabo S's updateReviewer Update
16 Jul 2021, 17:35That is not true at all. Please carefully check what time l purchased the 1GB data special for a day & what time l started using my data.
That is not true at all. Either your system is slow in updating or some sort of a system glish or fault . Please trace this error or issue as l do not agree with your previous statement.
It would be very stupid and unfair of me to use airtime for any internet service knowingly that the affordable & reasonable way is to use data.
I don't think there is any reasonable person who will use all their airtime knowing that data is the most reasonable way and affordable way for streaming & browsing the internet. I am also not new in using data purchasin service. Please be reasonable and apply your mind.
I would not be complaining if l knew this would happen. When l spoke to one of your support desk consultants they even said it might have been a network issue of which it is understandable. Now you are telling me l did not have data at that point in time when my airtime was used due to your system faults . No no please be fair with me.
I don't think I would waste my time complaining for the sake of complaining. I am complaining because your systems is flawed. It might have been caused by a system glish or so.
I feel like you just ****** me my airtime.
Please apply your mind and be reasonable in your judgement.
I wait your response.
That is not true at all. Either your system is slow in updating or some sort of a system glish or fault . Please trace this error or issue as l do not agree with your previous statement.
It would be very stupid and unfair of me to use airtime for any internet service knowingly that the affordable & reasonable way is to use data.
I don't think there is any reasonable person who will use all their airtime knowing that data is the most reasonable way and affordable way for streaming & browsing the internet. I am also not new in using data purchasin service. Please be reasonable and apply your mind.
I would not be complaining if l knew this would happen. When l spoke to one of your support desk consultants they even said it might have been a network issue of which it is understandable. Now you are telling me l did not have data at that point in time when my airtime was used due to your system faults . No no please be fair with me.
I don't think I would waste my time complaining for the sake of complaining. I am complaining because your systems is flawed. It might have been caused by a system glish or so.
I feel like you just ****** me my airtime.
Please apply your mind and be reasonable in your judgement.
I wait your response.
NS
Nkosiyabo S's update16 Jul 2021, 17:35
Reviewer Update
That is not true at all. Please carefully check what time l purchased the 1GB data special for a day & what time l started using my data.
That is not true at all. Either your system is slow in updating or some sort of a system glish or fault . Please trace this error or issue as l do not agree with your previous statement.
It would be very stupid and unfair of me to use airtime for any internet service knowingly that the affordable & reasonable way is to use data.
I don't think there is any reasonable person who will use all their airtime knowing that data is the most reasonable way and affordable way for streaming & browsing the internet. I am also not new in using data purchasin service. Please be reasonable and apply your mind.
I would not be complaining if l knew this would happen. When l spoke to one of your support desk consultants they even said it might have been a network issue of which it is understandable. Now you are telling me l did not have data at that point in time when my airtime was used due to your system faults . No no please be fair with me.
I don't think I would waste my time complaining for the sake of complaining. I am complaining because your systems is flawed. It might have been caused by a system glish or so.
I feel like you just ****** me my airtime.
Please apply your mind and be reasonable in your judgement.
I wait your response.
That is not true at all. Either your system is slow in updating or some sort of a system glish or fault . Please trace this error or issue as l do not agree with your previous statement.
It would be very stupid and unfair of me to use airtime for any internet service knowingly that the affordable & reasonable way is to use data.
I don't think there is any reasonable person who will use all their airtime knowing that data is the most reasonable way and affordable way for streaming & browsing the internet. I am also not new in using data purchasin service. Please be reasonable and apply your mind.
I would not be complaining if l knew this would happen. When l spoke to one of your support desk consultants they even said it might have been a network issue of which it is understandable. Now you are telling me l did not have data at that point in time when my airtime was used due to your system faults . No no please be fair with me.
I don't think I would waste my time complaining for the sake of complaining. I am complaining because your systems is flawed. It might have been caused by a system glish or so.
I feel like you just ****** me my airtime.
Please apply your mind and be reasonable in your judgement.
I wait your response.
NS
Nkosiyabo S's updateReviewer Update
17 Jul 2021, 15:05To whom it may concern,
You are welcome to call me on *** . I will await your call.
Thank you.
You are welcome to call me on *** . I will await your call.
Thank you.
NS
Nkosiyabo S's update17 Jul 2021, 15:05
Reviewer Update
To whom it may concern,
You are welcome to call me on *** . I will await your call.
Thank you.
You are welcome to call me on *** . I will await your call.
Thank you.
NS
Nkosiyabo S's updateReviewer Update
21 Jul 2021, 14:53Why did you privately request for my numbers ? Are you going to use them to follow up on this case or what ? I am still waiting for your response.
NS
Nkosiyabo S's update21 Jul 2021, 14:53
Reviewer Update
Why did you privately request for my numbers ? Are you going to use them to follow up on this case or what ? I am still waiting for your response.
Cell C's replyOfficial
21 Jul 2021, 19:51Hi Nkosiyabo
Thank you for contacting Cell C.
It is our process to request contact details privately so that your information is not exposed to the public.
Our team will contact you to assist.
Regards
^MP
Thank you for contacting Cell C.
It is our process to request contact details privately so that your information is not exposed to the public.
Our team will contact you to assist.
Regards
^MP
Cell C's reply21 Jul 2021, 19:51
Official
Hi Nkosiyabo
Thank you for contacting Cell C.
It is our process to request contact details privately so that your information is not exposed to the public.
Our team will contact you to assist.
Regards
^MP
Thank you for contacting Cell C.
It is our process to request contact details privately so that your information is not exposed to the public.
Our team will contact you to assist.
Regards
^MP
NS
Nkosiyabo S's updateReviewer Update
03 Aug 2021, 21:02How far with your investigation. I am still waiting for a response. Query reference #: ***
NS
Nkosiyabo S's update03 Aug 2021, 21:02
Reviewer Update
How far with your investigation. I am still waiting for a response. Query reference #: ***
NS
Nkosiyabo S's updateReviewer Update
17 Aug 2021, 09:52I noticed that you have closed the support query without even contacting me or telling me what was the outcome of the investigation.
This is poor customer care from you . Then what was the purpose of your investigation ? Who got to be informed about the outcome ? How did it benefit you nor me as the customer ?
Do you really care about us as customers ?
This is poor customer care from you . Then what was the purpose of your investigation ? Who got to be informed about the outcome ? How did it benefit you nor me as the customer ?
Do you really care about us as customers ?
NS
Nkosiyabo S's update17 Aug 2021, 09:52
Reviewer Update
I noticed that you have closed the support query without even contacting me or telling me what was the outcome of the investigation.
This is poor customer care from you . Then what was the purpose of your investigation ? Who got to be informed about the outcome ? How did it benefit you nor me as the customer ?
Do you really care about us as customers ?
This is poor customer care from you . Then what was the purpose of your investigation ? Who got to be informed about the outcome ? How did it benefit you nor me as the customer ?
Do you really care about us as customers ?