Be careful of "BLACK DATA"

It is unfortunate that I have to write this review - in general, I have been very happy with Cell C's service.

However, during the holidays I wanted to make another purchase of the 200GB prepaid data for our home wi-fi, which has been working great! I've see you can get it on the app, so tried that again.

When I went their, I saw the "black data" shows the 200GB option for R1500 and I though that was the deal - so I bought it. The internet did not work.

Our previous bundle ran out and the internet stopped working completely! I called the call centre and they told me it is because the "black data" can only be used on the black.co.za website. How silly! And NO WARNING on the page where the data was being purchased (neither on the iPhone app, nor on the website, where I made the final purchase).

I asked if they can please convert for me to the normal 365-day 200GB data and let me pay in the R500 (which I only found out at that stage is what I should've purchased). They refused.

I called again, speaking to another agent, who also told me NO OPTION to convert the product or refund my purchase. How silly! What a waste of R1500! Sorry to say it, but this reflects very badly on you, Cell C.