IH
I H

1 reviews | Active since Sept 2012

18 Feb 2019, 11:35

Be careful how you trust Cell C with your personal information, they will freely send a contract to someone without verification and permission

So it is "ok" for Cell C and Cell C does not hesitate to to send a copy of my husband's Cell C fibre contract to me via email, when I asked on his behalf. Dear Cell C, Sending an account holder's personal info (ID, address, bank details, etc.) via email to a possible "stranger" is no legal Cell C... I could have posed as his wife, but Cell C did not hesitate in sending me a COPY of contract with ALL of my husband's personal details on it.

But it's "not ok" for them that I cancel his contract on his behalf via email. We've had issues now for a month and a half with Cell C in doing this.

When I showed them their massive mistake, now only they are furnishing the cancelation which they should have in the first place.

Customers - Be careful how you trust Cell C with your personal information! Anyone can email them and obtain your information! I have proof of this!

0
Replies (4)
Cell C
Cell C's reply18 Feb 2019, 12:40
Official
Good afternoon Hanekom

We have requested someone to contact you and assist.

Regards
Cell C | PN
IH
I H's update19 Feb 2019, 14:33
Reviewer Update
Nice Cell C, I provide proof and get no feedback!
IH
I H's update21 Feb 2019, 15:42
Reviewer Update
So Cell C's RUDE agent calls me to give me "feedback" on complaint. When I ask her to put the feedback in writing to me, she says she cannot do that because I am not the account holder. I then asked her, send the feedback then to the account holder IN WRITING on email (my husband) and she says she cannot do that, because I cannot request this as I am not the account holder. Then why is SHE also giving me feedback telephonically if I am not the account holder. Sorry Cell C, but you are in big trouble here. She dares to tell me in her feedback that "consent" was obtained due to my husband replying to Cell C as well an copying me in ... so that is "consent", but me cancelling the account on his behalf via the same email is not "valid"... but them sending PERSONAL information via email, to me DIRECTLY and copying my husband in is "verification enough" as consent? That is NOT LEGAL, as PRIOR consent was not obtained from my HUSBAND to send me a copy of his contract. Cell C, my husband will be making a case and will also be contacting the Credit Regulator, as there are LAWS regarding disclosure of client's personal information WITHOUT their PRIOR consent. You can't just email me his contract copy, copy him in, and that is sufficient...
IH
I H's update21 Feb 2019, 15:44
Reviewer Update
This will not end until Cell C accepts their fault / mistake and take ownership and responsibility as we've been inconvenienced GREATLY! And this can end up in a court if legal action is taken, but this will also be escalated to the National Consumer. No jokes.