Be aware of Cell C billing you for amounts not agreed apon. 197% over charge

After discussing my problem with customer service and upgrades I got no response expept for a operator asking me to put it in writing.

Attached a email I sent to customer service. Luckily they have computers so got an immediate response that they received my complaint, but seems like no employees for the 48 hours became nearly 2 weeks without response.

What are my options?

_____________________________________________________ Hi

My detail: Cornelius Goosen 590 ********** 084 ********** is the number in question

I was asked by Kagiso Phetla (Cell C Written Correspondence Department) to put my query in writing.

1. Early in August I enquired about a upgrade and spoke to Darren. My upgrade was due in Sept 2018. He told me that I could upgrade early without penalties. a. I decided on a Pinnacle 1 gig top-up with a Huawei P-Smart for R299 per month. 2. Now I get billed amounts that do not correspond to our agreement a. 13 Aug – R350 from Sky cellular b. 31 Aug – R374 Cell C c. My invoice for end of Sept – R462.74

I contacted your customer care line and they explained it like this. 2.a They don’t know why I was billed R350 from Sky Cellular. I must return the debit order was their advice. I cannot, so I want a refund. 2.b R374 on 31 Aug - nobody knows. 2.c R462,74 is for my old contract and prorata for my new contract. 1. First of all why would I pay double or prorata for the new contract if I had 750 minutes and 750 SMS’s on my old contract. If it was explained to me I would never have agreed to it. I did not even use 5% of the 750 each month. I would have waited for the old one to cancel before I agreed on the new one. To make sure there was no double payment.

I spoke to Darren on 7/9/2018 12:40 and he said that he would fix it. I also put in a query on you website on which Kagiso Phetla (Cell C Written Correspondence Department) contacted me.

This is what I am willing to pay otherwise I will cancel the contract via CPA and ICASA as misrepresentation.

1. R350 Sky Cellular – Refunded to my bank account 2. For end of August I will pay for my old contract of +- R355 3. For the end of September I will pay for my new contract of R299

I think I gave CellC enough time to fix this. So if I do not get satisfactory answers by Monday 24 Sept I will escalate and start procedure to cancel everything.

Hope to hear from you soon.

Regards

NEELS ********** ********** (not gmail) Start each day with a new attitude and plenty gratitude ___________________________________________________________________