MW
Margaretha W
1 reviews | Active since Dec 2020
02 May 2026, 11:25
Basically dysfunctional Cell C
Staff at the call centre are basically functionally illiterate. Unable to complete a single task correctly even after multiple attempts by us to get them to do so. We're trying to correct an error on an upcoming contract. Staff are deliberately obtuse, get things wrong, and refuse to email the correct contract. Cell C needs to share up. If I could give them a minus 20 stars, I would. Cell C is absolutely infuriating to work with
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Replies (13)0
Replies (13)MW
Margaretha W's updateReviewer Update
02 May 2026, 11:27For Cell C... Case number ***
MW
Margaretha W's update02 May 2026, 11:27
Reviewer Update
For Cell C... Case number ***
MW
Margaretha W's updateReviewer Update
02 May 2026, 11:28For Cell C
Case number should read ***
Case number should read ***
MW
Margaretha W's update02 May 2026, 11:28
Reviewer Update
For Cell C
Case number should read ***
Case number should read ***
Cell C's replyOfficial
02 May 2026, 11:50Dear Margaretha.
thank you for sharing your feedback.
We acknowledge your concerns regarding the handling of your contract correction and the service you experienced.
This matter does not meet Cell C’s service standards, and we take your feedback seriously.
Please be advised that your complaint has been formally escalated to the relevant team for investigation and corrective action.
We are reviewing the processes involved to prevent a recurrence of this experience.
We appreciate you bringing this matter to our attention and regret the inconvenience caused.
Regards,
Cell C | ZS
thank you for sharing your feedback.
We acknowledge your concerns regarding the handling of your contract correction and the service you experienced.
This matter does not meet Cell C’s service standards, and we take your feedback seriously.
Please be advised that your complaint has been formally escalated to the relevant team for investigation and corrective action.
We are reviewing the processes involved to prevent a recurrence of this experience.
We appreciate you bringing this matter to our attention and regret the inconvenience caused.
Regards,
Cell C | ZS
Best regards,
Cell C's reply02 May 2026, 11:50
Official
Dear Margaretha.
thank you for sharing your feedback.
We acknowledge your concerns regarding the handling of your contract correction and the service you experienced.
This matter does not meet Cell C’s service standards, and we take your feedback seriously.
Please be advised that your complaint has been formally escalated to the relevant team for investigation and corrective action.
We are reviewing the processes involved to prevent a recurrence of this experience.
We appreciate you bringing this matter to our attention and regret the inconvenience caused.
Regards,
Cell C | ZS
thank you for sharing your feedback.
We acknowledge your concerns regarding the handling of your contract correction and the service you experienced.
This matter does not meet Cell C’s service standards, and we take your feedback seriously.
Please be advised that your complaint has been formally escalated to the relevant team for investigation and corrective action.
We are reviewing the processes involved to prevent a recurrence of this experience.
We appreciate you bringing this matter to our attention and regret the inconvenience caused.
Regards,
Cell C | ZS
Best regards,
MW
Margaretha W's updateReviewer Update
03 May 2026, 13:09Dear Cell C.
What does it take for Cell C to get things right. My husband requested a copy of the new agreement number *** for Cell phone number ***. The new contract is due to start 7 June 2026. It needed 1 correction and we need to see that this correction has happened. Neo Mbatha phoned today, spoke with my husband, and said she would email the amended contract. She sent an invoice in a format that couldn't be opened. Why do your consultants NOT LISTEN to customer requests??? What is wrong with you all. If the corrected contract is not emailed to us, Patrick will go to a Cell C shop tomorrow or Tuesday and cancel both new contracts and go onto prepaid. We are now sick and tired of this constant incompetence. You need a wakeup call
What does it take for Cell C to get things right. My husband requested a copy of the new agreement number *** for Cell phone number ***. The new contract is due to start 7 June 2026. It needed 1 correction and we need to see that this correction has happened. Neo Mbatha phoned today, spoke with my husband, and said she would email the amended contract. She sent an invoice in a format that couldn't be opened. Why do your consultants NOT LISTEN to customer requests??? What is wrong with you all. If the corrected contract is not emailed to us, Patrick will go to a Cell C shop tomorrow or Tuesday and cancel both new contracts and go onto prepaid. We are now sick and tired of this constant incompetence. You need a wakeup call
MW
Margaretha W's update03 May 2026, 13:09
Reviewer Update
Dear Cell C.
What does it take for Cell C to get things right. My husband requested a copy of the new agreement number *** for Cell phone number ***. The new contract is due to start 7 June 2026. It needed 1 correction and we need to see that this correction has happened. Neo Mbatha phoned today, spoke with my husband, and said she would email the amended contract. She sent an invoice in a format that couldn't be opened. Why do your consultants NOT LISTEN to customer requests??? What is wrong with you all. If the corrected contract is not emailed to us, Patrick will go to a Cell C shop tomorrow or Tuesday and cancel both new contracts and go onto prepaid. We are now sick and tired of this constant incompetence. You need a wakeup call
What does it take for Cell C to get things right. My husband requested a copy of the new agreement number *** for Cell phone number ***. The new contract is due to start 7 June 2026. It needed 1 correction and we need to see that this correction has happened. Neo Mbatha phoned today, spoke with my husband, and said she would email the amended contract. She sent an invoice in a format that couldn't be opened. Why do your consultants NOT LISTEN to customer requests??? What is wrong with you all. If the corrected contract is not emailed to us, Patrick will go to a Cell C shop tomorrow or Tuesday and cancel both new contracts and go onto prepaid. We are now sick and tired of this constant incompetence. You need a wakeup call
Cell C's replyOfficial
03 May 2026, 13:48Dear Margaretha W,
We sincerely apologize for the delay in providing you with the corrected contract.
We understand how important this matter is to you and regret any frustration caused.
Please be assured that we have requested our Support Team to treat this matter as urgent.
They will be in contact with you again to ensure the corrected contract is sent promptly.
Thank you for your patience and understanding.
Cell C | BFM
We sincerely apologize for the delay in providing you with the corrected contract.
We understand how important this matter is to you and regret any frustration caused.
Please be assured that we have requested our Support Team to treat this matter as urgent.
They will be in contact with you again to ensure the corrected contract is sent promptly.
Thank you for your patience and understanding.
Cell C | BFM
Best regards,
Cell C's reply03 May 2026, 13:48
Official
Dear Margaretha W,
We sincerely apologize for the delay in providing you with the corrected contract.
We understand how important this matter is to you and regret any frustration caused.
Please be assured that we have requested our Support Team to treat this matter as urgent.
They will be in contact with you again to ensure the corrected contract is sent promptly.
Thank you for your patience and understanding.
Cell C | BFM
We sincerely apologize for the delay in providing you with the corrected contract.
We understand how important this matter is to you and regret any frustration caused.
Please be assured that we have requested our Support Team to treat this matter as urgent.
They will be in contact with you again to ensure the corrected contract is sent promptly.
Thank you for your patience and understanding.
Cell C | BFM
Best regards,
MW
Margaretha W's updateReviewer Update
03 May 2026, 18:14https://acrobat.adobe.com/id/urn:aaid:sc:EU:c6ff571b-b60e-4cb3-9ca8-549d89aadd92
The above link is what was sent to us via email by Neo Mbatha just now.
We cannot open the file. We asked Neo earlier today to send in a pdf format which hasn't happened. We despair trying to get a normal logical response from Cell C. Why oh why can your staff not read for meaning
The above link is what was sent to us via email by Neo Mbatha just now.
We cannot open the file. We asked Neo earlier today to send in a pdf format which hasn't happened. We despair trying to get a normal logical response from Cell C. Why oh why can your staff not read for meaning
MW
Margaretha W's update03 May 2026, 18:14
Reviewer Update
https://acrobat.adobe.com/id/urn:aaid:sc:EU:c6ff571b-b60e-4cb3-9ca8-549d89aadd92
The above link is what was sent to us via email by Neo Mbatha just now.
We cannot open the file. We asked Neo earlier today to send in a pdf format which hasn't happened. We despair trying to get a normal logical response from Cell C. Why oh why can your staff not read for meaning
The above link is what was sent to us via email by Neo Mbatha just now.
We cannot open the file. We asked Neo earlier today to send in a pdf format which hasn't happened. We despair trying to get a normal logical response from Cell C. Why oh why can your staff not read for meaning
Cell C's replyOfficial
04 May 2026, 08:50Dear Margaretha W,
We understand your request was specifically for the corrected contract to be sent in a readable PDF format, and we regret that this was not done. This is not the level of service we aim to provide.
Your concern has been escalated with urgency, and we have requested that the amended contract—reflecting the required correction—be resent to you in PDF format without delay.
A consultant will follow up with you shortly to ensure that you receive the correct document and are able to access it without any further issues.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | CM
We understand your request was specifically for the corrected contract to be sent in a readable PDF format, and we regret that this was not done. This is not the level of service we aim to provide.
Your concern has been escalated with urgency, and we have requested that the amended contract—reflecting the required correction—be resent to you in PDF format without delay.
A consultant will follow up with you shortly to ensure that you receive the correct document and are able to access it without any further issues.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | CM
Best regards,
Cell C's reply04 May 2026, 08:50
Official
Dear Margaretha W,
We understand your request was specifically for the corrected contract to be sent in a readable PDF format, and we regret that this was not done. This is not the level of service we aim to provide.
Your concern has been escalated with urgency, and we have requested that the amended contract—reflecting the required correction—be resent to you in PDF format without delay.
A consultant will follow up with you shortly to ensure that you receive the correct document and are able to access it without any further issues.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | CM
We understand your request was specifically for the corrected contract to be sent in a readable PDF format, and we regret that this was not done. This is not the level of service we aim to provide.
Your concern has been escalated with urgency, and we have requested that the amended contract—reflecting the required correction—be resent to you in PDF format without delay.
A consultant will follow up with you shortly to ensure that you receive the correct document and are able to access it without any further issues.
We truly appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Cell C | CM
Best regards,
MW
Margaretha W's updateReviewer Update
04 May 2026, 11:28Thank you for sending the contract as requested in a pdf format.
The "Bolt on billed 30 day 50 sms recurring" has not been removed despite many requests to do so.
Please REMOVE the "Bolt on billed 30 day 50 sms Recurring" FROM THIS CONTRACT AS REQUESTED MULTIPLE TIMES,
THEN, send the corrected version in pdf format to our email address.
Thank you
The "Bolt on billed 30 day 50 sms recurring" has not been removed despite many requests to do so.
Please REMOVE the "Bolt on billed 30 day 50 sms Recurring" FROM THIS CONTRACT AS REQUESTED MULTIPLE TIMES,
THEN, send the corrected version in pdf format to our email address.
Thank you
MW
Margaretha W's update04 May 2026, 11:28
Reviewer Update
Thank you for sending the contract as requested in a pdf format.
The "Bolt on billed 30 day 50 sms recurring" has not been removed despite many requests to do so.
Please REMOVE the "Bolt on billed 30 day 50 sms Recurring" FROM THIS CONTRACT AS REQUESTED MULTIPLE TIMES,
THEN, send the corrected version in pdf format to our email address.
Thank you
The "Bolt on billed 30 day 50 sms recurring" has not been removed despite many requests to do so.
Please REMOVE the "Bolt on billed 30 day 50 sms Recurring" FROM THIS CONTRACT AS REQUESTED MULTIPLE TIMES,
THEN, send the corrected version in pdf format to our email address.
Thank you
Cell C's replyOfficial
04 May 2026, 11:38Dear Margaretha W,
Thank you for your follow-up. We sincerely apologize for the oversight regarding the “Bolt on billed 30 day 50 SMS recurring” on your contract.
We have escalated this matter urgently to the relevant team to ensure the bolt-on is removed as requested. Once the correction has been made, the updated contract will be sent to your email address in a readable PDF format.
A consultant will follow up with you to confirm that the corrected contract reflects your requested changes and is accessible without any further issues.
We appreciate your patience while we resolve this matter.
Kind regards,
Cell C | CM
Thank you for your follow-up. We sincerely apologize for the oversight regarding the “Bolt on billed 30 day 50 SMS recurring” on your contract.
We have escalated this matter urgently to the relevant team to ensure the bolt-on is removed as requested. Once the correction has been made, the updated contract will be sent to your email address in a readable PDF format.
A consultant will follow up with you to confirm that the corrected contract reflects your requested changes and is accessible without any further issues.
We appreciate your patience while we resolve this matter.
Kind regards,
Cell C | CM
Best regards,
Cell C's reply04 May 2026, 11:38
Official
Dear Margaretha W,
Thank you for your follow-up. We sincerely apologize for the oversight regarding the “Bolt on billed 30 day 50 SMS recurring” on your contract.
We have escalated this matter urgently to the relevant team to ensure the bolt-on is removed as requested. Once the correction has been made, the updated contract will be sent to your email address in a readable PDF format.
A consultant will follow up with you to confirm that the corrected contract reflects your requested changes and is accessible without any further issues.
We appreciate your patience while we resolve this matter.
Kind regards,
Cell C | CM
Thank you for your follow-up. We sincerely apologize for the oversight regarding the “Bolt on billed 30 day 50 SMS recurring” on your contract.
We have escalated this matter urgently to the relevant team to ensure the bolt-on is removed as requested. Once the correction has been made, the updated contract will be sent to your email address in a readable PDF format.
A consultant will follow up with you to confirm that the corrected contract reflects your requested changes and is accessible without any further issues.
We appreciate your patience while we resolve this matter.
Kind regards,
Cell C | CM
Best regards,
MW
Margaretha W's updateReviewer Update
04 May 2026, 11:41Cell C still has not done what they were supposed to do. 15 requests to remove something not agreed to in a new contract, and STILL not done. This is about as dysfunctional as most of our Municipalities. Simply not good enough
MW
Margaretha W's update04 May 2026, 11:41
Reviewer Update
Cell C still has not done what they were supposed to do. 15 requests to remove something not agreed to in a new contract, and STILL not done. This is about as dysfunctional as most of our Municipalities. Simply not good enough
Cell C's replyOfficial
04 May 2026, 11:57We apologise for the continued frustration and understand your concern. This is certainly not the level of service we aim to provide.
Your matter has been escalated with urgency, and we have stressed the importance of resolving this without further delay. A team member will be in contact with you with an update.
Regards,
Cell C | MN
Your matter has been escalated with urgency, and we have stressed the importance of resolving this without further delay. A team member will be in contact with you with an update.
Regards,
Cell C | MN
Best regards,
Cell C's reply04 May 2026, 11:57
Official
We apologise for the continued frustration and understand your concern. This is certainly not the level of service we aim to provide.
Your matter has been escalated with urgency, and we have stressed the importance of resolving this without further delay. A team member will be in contact with you with an update.
Regards,
Cell C | MN
Your matter has been escalated with urgency, and we have stressed the importance of resolving this without further delay. A team member will be in contact with you with an update.
Regards,
Cell C | MN
Best regards,
MW
Margaretha W's updateReviewer Update
09 May 2026, 08:18Cell C has a shining star in a very capable and well informed lady called Hope. She sorted out the contract problems yesterday without any hitches. Thank you Hope for your kind assistance. You have restored our faith that messed up situations can be fixed. Well done! And thank you!
MW
Margaretha W's update09 May 2026, 08:18
Reviewer Update
Cell C has a shining star in a very capable and well informed lady called Hope. She sorted out the contract problems yesterday without any hitches. Thank you Hope for your kind assistance. You have restored our faith that messed up situations can be fixed. Well done! And thank you!
Cell C's replyOfficial
09 May 2026, 08:31Dear Margaretha WIELSMA,
Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear about the positive experience you had with Hope.
At Cell C, we strive to provide exceptional service to all our customers, and it is incredibly rewarding to know that Hope was able to assist you professionally, efficiently, and with care. Your kind words and appreciation will certainly be shared with her and the relevant team.
We sincerely appreciate your patience and understanding throughout the process, and we are pleased that the matter was resolved successfully. Restoring your confidence and trust in our service means a great deal to us.
Thank you once again for your valued feedback and for choosing Cell C.
Regards,
Cell C | MMa
Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear about the positive experience you had with Hope.
At Cell C, we strive to provide exceptional service to all our customers, and it is incredibly rewarding to know that Hope was able to assist you professionally, efficiently, and with care. Your kind words and appreciation will certainly be shared with her and the relevant team.
We sincerely appreciate your patience and understanding throughout the process, and we are pleased that the matter was resolved successfully. Restoring your confidence and trust in our service means a great deal to us.
Thank you once again for your valued feedback and for choosing Cell C.
Regards,
Cell C | MMa
Best regards,
Cell C's reply09 May 2026, 08:31
Official
Dear Margaretha WIELSMA,
Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear about the positive experience you had with Hope.
At Cell C, we strive to provide exceptional service to all our customers, and it is incredibly rewarding to know that Hope was able to assist you professionally, efficiently, and with care. Your kind words and appreciation will certainly be shared with her and the relevant team.
We sincerely appreciate your patience and understanding throughout the process, and we are pleased that the matter was resolved successfully. Restoring your confidence and trust in our service means a great deal to us.
Thank you once again for your valued feedback and for choosing Cell C.
Regards,
Cell C | MMa
Thank you so much for taking the time to share your wonderful feedback with us. We are truly delighted to hear about the positive experience you had with Hope.
At Cell C, we strive to provide exceptional service to all our customers, and it is incredibly rewarding to know that Hope was able to assist you professionally, efficiently, and with care. Your kind words and appreciation will certainly be shared with her and the relevant team.
We sincerely appreciate your patience and understanding throughout the process, and we are pleased that the matter was resolved successfully. Restoring your confidence and trust in our service means a great deal to us.
Thank you once again for your valued feedback and for choosing Cell C.
Regards,
Cell C | MMa
Best regards,