LM
Lionel M
1 reviews | Active since Aug 2021
04 Aug 2021, 14:50
Bank accounts been debited twice
Greetings Cell C Team,
Could someone please call me as I have been double debited. I made contact with your Call Centre but they seem to not know what's happening and cannot speak to a supervisor as his too busy to take my call. All I wanted to know is when will my money will be deposited back into my account as I have other responsibilities.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
04 Aug 2021, 15:03Hi Lionel Messi
Thank you for contacting Cell C.
When did the debit order take place?
^MP
Thank you for contacting Cell C.
When did the debit order take place?
^MP
Cell C's reply04 Aug 2021, 15:03
Official
Hi Lionel Messi
Thank you for contacting Cell C.
When did the debit order take place?
^MP
Thank you for contacting Cell C.
When did the debit order take place?
^MP
LM
Lionel M's updateReviewer Update
04 Aug 2021, 15:46Hi
It was on the 31 and then on the 2nd of this month.
I'm going to contact my bank now it shows 3 transactions from Cell C for the same amount. Two was for the 2nd and 1 for the 31st which is confusing but Cell C had sent an SMS "Dear Customer. Due to a technical issue we have incorrectly debited your account twice this month. We have resolved the issue and your account will be corrected by tomorrow morning. We sincerely apologize for the inconvenience caused. Kind Regards Cell C" I dont see 2 debits i see 3 so let me speak to my bank to get clarity.
Let me speak to my bank but could you please call me in 45min time.
It was on the 31 and then on the 2nd of this month.
I'm going to contact my bank now it shows 3 transactions from Cell C for the same amount. Two was for the 2nd and 1 for the 31st which is confusing but Cell C had sent an SMS "Dear Customer. Due to a technical issue we have incorrectly debited your account twice this month. We have resolved the issue and your account will be corrected by tomorrow morning. We sincerely apologize for the inconvenience caused. Kind Regards Cell C" I dont see 2 debits i see 3 so let me speak to my bank to get clarity.
Let me speak to my bank but could you please call me in 45min time.
LM
Lionel M's update04 Aug 2021, 15:46
Reviewer Update
Hi
It was on the 31 and then on the 2nd of this month.
I'm going to contact my bank now it shows 3 transactions from Cell C for the same amount. Two was for the 2nd and 1 for the 31st which is confusing but Cell C had sent an SMS "Dear Customer. Due to a technical issue we have incorrectly debited your account twice this month. We have resolved the issue and your account will be corrected by tomorrow morning. We sincerely apologize for the inconvenience caused. Kind Regards Cell C" I dont see 2 debits i see 3 so let me speak to my bank to get clarity.
Let me speak to my bank but could you please call me in 45min time.
It was on the 31 and then on the 2nd of this month.
I'm going to contact my bank now it shows 3 transactions from Cell C for the same amount. Two was for the 2nd and 1 for the 31st which is confusing but Cell C had sent an SMS "Dear Customer. Due to a technical issue we have incorrectly debited your account twice this month. We have resolved the issue and your account will be corrected by tomorrow morning. We sincerely apologize for the inconvenience caused. Kind Regards Cell C" I dont see 2 debits i see 3 so let me speak to my bank to get clarity.
Let me speak to my bank but could you please call me in 45min time.
LM
Lionel M's updateReviewer Update
04 Aug 2021, 17:07Please call me
LM
Lionel M's update04 Aug 2021, 17:07
Reviewer Update
Please call me
LM
Lionel M's updateReviewer Update
05 Aug 2021, 09:54I've reversed those amounts, no one called me , you guys owe me reversal fees. I called the call centre and they dont know what's happening, their supervisor was supposed to call me but they didnt now you guys are not calling me. Guys what's really happening here. The service is really atrocious, or else no one likes their work.
LM
Lionel M's update05 Aug 2021, 09:54
Reviewer Update
I've reversed those amounts, no one called me , you guys owe me reversal fees. I called the call centre and they dont know what's happening, their supervisor was supposed to call me but they didnt now you guys are not calling me. Guys what's really happening here. The service is really atrocious, or else no one likes their work.
Cell C's replyOfficial
05 Aug 2021, 11:17Hi Lionel
Our team will make contact with you.
^MP
Our team will make contact with you.
^MP
Cell C's reply05 Aug 2021, 11:17
Official
Hi Lionel
Our team will make contact with you.
^MP
Our team will make contact with you.
^MP