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BN
Bradley N

1 reviews | Active since Sept 2015

16 Sept 2018, 11:23

Bank account debited without notification

2016 I signed a contract with Glo cell and was supposed to receive a Ship cruise free, but was refunded the amount of R7000 to my Glo cell account, this year around April 2018,I went to Glo to upgrade my contract to a laptop, but I was notified that they do not keep laptops and they will be moving all Glo cell accounts to Cell C as of 1st July 2018 and I can upgrade to a laptop then, I then waited and went to cell c to upgrade but my name was incorrect on my account, and cell c said I must query with glo cell, Glo cell says Cell c needs to assist with the changing of my name, but cell c is now giving me a run around, I have given them an affidavit to say I am the account holder, cell c now has forfeited my refund a balance of R5868 because I did not upgrade my contract and says they cannot assist me, but they debited my account on 1st September for the contract with out authorization but claims I'm not the account holder, it was the service providers *********** mistake of move overs with the incorrect information, but me as a customer is using all my time and effort to rectify the matter but with no success with the pathetic service from cell c, I want to my refund amount back to upgrade my contract it is not my fault that the name was different on my account and they could not rectify it for me to upgrade, please assist

0
Replies (31)
Cell C
Cell C's reply17 Sept 2018, 07:54
Official

Good morning Bradley

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply17 Sept 2018, 11:12
Official

Danielle confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply18 Sept 2018, 08:07
Official

Kindly refer to Danielle's email, she has provided the outcome feedback.

Regards

Cell C | PN

BN
Bradley N's update20 Sept 2018, 10:23
Reviewer Update
I have not received any email to date, my email address is bradley. ********** I am sure they have the correct details because I do receive statements via email, this is very bad service after I have submitted this complaint.
Cell C
Cell C's reply20 Sept 2018, 14:46
Official

The email was sent to the email address provided under your review information at 07:45 AM on the 18th of this month.

We will ask the consultant to resend it.

Regards

Cell C | PN

BN
Bradley N's update20 Sept 2018, 14:50
Reviewer Update
I have not received any emails as I stated I only received an email from Hello Peter stating that Cell c has responded.
Cell C
Cell C's reply20 Sept 2018, 15:01
Official

Alright, she will resend the mail.

Regards

Cell C | PN

Cell C
Cell C's reply20 Sept 2018, 15:07
Official

She sent it, please check your emails.

Regards

Cell C | PN

BN
Bradley N's update20 Sept 2018, 15:11
Reviewer Update
Please leave an email address here I will send a test email to your emails because I still did not receive an email.... As yet
Cell C
Cell C's reply21 Sept 2018, 09:20
Official

***

Regards

Cell C | PN

BN
Bradley N's update21 Sept 2018, 10:10
Reviewer Update
I have sent a test email with my contract cell number
Cell C
Cell C's reply21 Sept 2018, 10:17
Official

We have received your test email.

Regards

Cell C | PN

BN
Bradley N's update21 Sept 2018, 10:45
Reviewer Update
Dear Mr. Naidoo Thank you for your email. Please note that your details have been updated and corrected on the system. The above email received is all good and well that my details are corrected but the big Question is were is my remaining funds for the MSC cruise also my money back in my account for the debit order which was not supposed to be deducted, this is the big Question to be rectified ASAP.
Cell C
Cell C's reply21 Sept 2018, 11:11
Official

Noted, we have forwarded your feedback to Danielle for further assistance.

Regards

Cell C | PN

BN
Bradley N's update21 Sept 2018, 13:01
Reviewer Update
Hi if someone tryed calling my contract number please call me on ********** 480 and not my contract number thanks
BN
Bradley N's update25 Sept 2018, 11:19
Reviewer Update
I am still waiting for the feedback regarding my MSC refund.
Cell C
Cell C's reply25 Sept 2018, 11:56
Official

The matter has been escalated for further assistance and feedback will be provided.

Regards

Cell C | PN

BN
Bradley N's update25 Sept 2018, 12:59
Reviewer Update
Please provide me with a date and time to resolve this issue.
Cell C
Cell C's reply25 Sept 2018, 15:10
Official

Kindly note that we are waiting for feedback from Glocell administrators.

Regards

Cell C | PN

Cell C
Cell C's reply25 Sept 2018, 15:12
Official

Kindly note that we are waiting for feedback from Glocell administrators.

Regards

Cell C | PN

BN
Bradley N's update27 Sept 2018, 14:08
Reviewer Update
It's been 2 working days since I have gotten a response regarding my account, I do not want my account debited again for no valid reason.
Cell C
Cell C's reply27 Sept 2018, 14:37
Official

We are still waiting for feedback but someone will follow up and contact you. Apologies for the delay.

Regards

Cell C | PN

BN
Bradley N's update01 Oct 2018, 12:22
Reviewer Update
Good Day, I am very disappointed yet again after all this trouble I have been debited again below is the Ref No, Nedbank: Debit order of R111.00 processed on acc no **9681. Ref: CELL C SP ********** 16 ********** 66 . This debit was done by you Cell C if this issue is not resolved by close of business today I will take this to the customer protection.
Cell C
Cell C's reply01 Oct 2018, 14:14
Official

Good afternoon Bradley

We will get someone to assist.

Regards

Cell C | PN

BN
Bradley N's update09 Oct 2018, 10:15
Reviewer Update
It's been 8 days since any feedback from you guys, which is un professional on the business side, I need feedback today by Close of business.
Cell C
Cell C's reply09 Oct 2018, 10:34
Official

Apologies for the delay in response.

We will follow up with Administration from Glocell and provide feedback as soon as possible.

Regards

Cell C | DA

BN
Bradley N's update09 Oct 2018, 11:50
Reviewer Update
What about Cell c debeting my account again this month?
Cell C
Cell C's reply09 Oct 2018, 13:14
Official

Kindly refer to the email sent to you containing response from the Glocell team.

Regards

Cell C | DA

BN
Bradley N's update09 Oct 2018, 17:18
Reviewer Update
Please stop playing with me I have been kind enough with all the running around you guys are giving me, I did not receive any emails from glocell Today!
BN
Bradley N's update10 Oct 2018, 09:16
Reviewer Update
Thanks for the email but I did not receive this email from Glocell to Regards to the terms and conditions and at they store in Westwood I was advised I can upgrade with cell c when the transfer happens, so please assist with getting this information from glocell that was sent to me.
BN
Bradley N's update24 Oct 2018, 14:05
Reviewer Update
It's been 14 days since I have got a response why is this?