Bank account debited but no airtime received

On the 29 May 2015 I purchased airtime via cell phone banking, my account was debited but I received no airtime. I contacted Cell C immediately, the agent stated that there was a technical problem with Standard bank and that I would receive my airtime within 24 hours. I received nothing and contacted cell c again, I have made numerous calls to them but haven't received my airtime as yet. I was told to email my bank statement, I have done that 2 weeks ago. Their service is totally unprofessional and pathetic. I want my R55 airtime. Cell C only wants to make money and they don't care about their clients. No one has done follow up, is this how they treat their clients. I rather swop to another network who I'm sure will give me a better service. All I want is my money back, like I was told I wasn't the only person it happened to, each agent gave me different information, they clearly need more training on customer service. I about had enough of CellC pathetic service!<br> P