Bait and Switch

The so-called "service" that I have received from Cell C has been terrible to say the least. I have been calling about the same query for more than 3 months now. First, I got bounced between their retentions department and their customer, each department telling me that the other was responsible for my query. The agent I initially dealt with, made a lot of false promises and then further made a mess of my "month to month" contract. Multiple managers have listened to the various calls and I was promised that the matter would be resolved. The very same managers dont even bother to follow up or even give feedback. I am the one who has to waste my time, listening to endless call centre jingles, just to find out what it going on. Each time I deal with a different agent who promises to fix things or refers me to their team leader. Its honestly frustrating. And yet, they continue to deduct incorrect amounts from my bank account. I have lost all hope of having this matter resolved. I am just porting my number to a different service provider. I am not staying with any company that does not value me as their client.