Bad/Poor Service.

Since receiving a call from one of Cell C media consulted, promised me a follow-up, I then decided to called them again today, to get progress on the claim, a consultant again lies to me saying they sent me correspondence that there is some documentation missing, she couldnt verify the date or time the supposebly email was sent, asked for the supervisor she was busy and will call be back in 30min, that is an hour ago, i think i should just name all this consultants i have been speaking to, just for control. The company promises heaven when the want you business, but when its time for them to deliver, they give you hell. I have decided to escallate the matter to the ombudsman and my lawyers. Once the contract expires, i shall never do business with this company again. # Angry_client

I have again recived a call from a consultant, with yet another excuse, today they were supposed to collect the device for repairs, as promised on friday 31.05.2024. today I am told a different story all together, they cant collect due to iem numbers no matching wherelse it was their fault to begin with since the 1st repaired device to update their system with the new number. I still remain adamant, i shall no do business with this company again, i will advocate to all my friends and family to do the same. I have never missed a payment, but I need service from them its a mission to assist. #Cell C must fall

Since putting a claim for my device, the issue is still not resolved, they havent collected the device, they stil continue taking me from pillar to post, have already spoken to countless consultants, all having a different story from the other. Getting service from this company is turning out into a nightmare, sincerely regret getting into business with them, cant wait for the contract to expire, will good redence to bad *******. One thing remain, they will regret how they treated me as a good standing, uptodate paying client. In business, u loose one client, is one client to many. #Cell C_must_fall.

I recently spoke to a consultant on the 19 June 2024, in regards to my claim, that he assured me that it will be resolved with 48 hours, today i call in to check on the progress status, again they start with their shinanigans, of taking me from pillar to post, this company really takes people for granted. Today, they have recieved their payments but getting service from them is like extracting blood from a tree. #Disgranted client

I recently paid the excess fee agreed upon, so i may recieve my device. Suddenly there is more money to be paid, an additional excess fee, that was never communicated to me, nor is it on the insurance contract. This company realy enjoys taking people for a ride. This is definately a violation of my customer rights. I shall not rest until i get the service i paid for. #Cell C must fall.

I paid the excess fee as per attached email from Cell C, as soon as that happened I am now charged extra noney which was never communicated to me, whether via email or sms or even a simple phone call. I have to always constantly call them for an update on the device.

Now that money is paid i have to get my device, I have to again go the legal route. This wont end well, for the compay. I will make it my mission to spread this message to all social platforms, until i get my device back. #Cell C must fall. image.png 209.88 KB