JB
Johan B
1 reviews | Active since Jun 2019
16 Jun 2019, 15:43
Badly trained Cell C staff
What a pathetic team is operating in Menlyn Mall Cell C shop!!!! I just spent 3 hrs trying to do a simple SIM swop because they refuse to accept my passport as verification of identity. This is my second bad experience at the very same shop due to untrained staff. My recommendation is to rather go to another shop or maybe change to a better network. Menlyn Mall Shop management is just not interested in good customer experience...
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Replies (2)
Cell C's replyOfficial
18 Jun 2019, 07:26Good morning Johan
Thank you for bringing this matter to our attention.
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do you want to process a Sim swap on the number ***?
Regards
DA
Thank you for bringing this matter to our attention.
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do you want to process a Sim swap on the number ***?
Regards
DA
Best regards,
Cell C's reply18 Jun 2019, 07:26
Official
Good morning Johan
Thank you for bringing this matter to our attention.
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do you want to process a Sim swap on the number ***?
Regards
DA
Thank you for bringing this matter to our attention.
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do you want to process a Sim swap on the number ***?
Regards
DA
Best regards,
JB
Johan B's updateReviewer Update
18 Jun 2019, 18:12Hi,
No, I wanted a SIM swop on the prepaid number ********** . At the moment I advised my son to move to Vodacom if he cannot come right. The call centre asked him all kind of questions on recharge amounts, where he paid from etc. When he could not answer correctly they told him that they cannot verify it is his phone!! But he phone from the very same damn number??
No, I wanted a SIM swop on the prepaid number ********** . At the moment I advised my son to move to Vodacom if he cannot come right. The call centre asked him all kind of questions on recharge amounts, where he paid from etc. When he could not answer correctly they told him that they cannot verify it is his phone!! But he phone from the very same damn number??
JB
Johan B's update18 Jun 2019, 18:12
Reviewer Update
Hi,
No, I wanted a SIM swop on the prepaid number ********** . At the moment I advised my son to move to Vodacom if he cannot come right. The call centre asked him all kind of questions on recharge amounts, where he paid from etc. When he could not answer correctly they told him that they cannot verify it is his phone!! But he phone from the very same damn number??
No, I wanted a SIM swop on the prepaid number ********** . At the moment I advised my son to move to Vodacom if he cannot come right. The call centre asked him all kind of questions on recharge amounts, where he paid from etc. When he could not answer correctly they told him that they cannot verify it is his phone!! But he phone from the very same damn number??