Bad, Worse, Cell C

I took out a contract on 27 August 2013 for my son. It was paid by debit order and they got their money in good time end the end of every month. When the contract came to an end during 2021, the contract with Cell C was renewed on a month-to month basis for only data/air time. (No new device was received.) He immigrated at the end of December 2021 and the contact was cancelled on 7 January 2022. They said that I will be billed for the full amount at the end of January and only for seven days in February. Which is understandable, as I had to give one month’s notice. Needless to say that they deducted the full amount at the end of February and an additional amount at the end of April. I made numerous calls to the customer care center where *********** agents could not resolve my unhappiness. I even asked a manager to contact me. She did and told me that it was escalated to the financial department to refund me. When I contacted them again, another reference number was given and that it will be resolved within seven working days. I phoned them again today and was told that they owe me nothing. The way they ***** the innocent clients’ money and the *********** staff is totally unacceptable and would like to appeal to all potential customers to rather make use of a company that can be trusted. Never ever make use of Cell C. Please spread the message to friends and family.