Bad upgrade service

I upgraded my contract 3 weeks ago the first of june and i was informed by the consultant that my new cellphone will arrive the friday and I'm still waiting for my phone to arrive.I understand that due to the Covid-19 services will be slow,but when i called to do a follow up customer service nor the rentention services could assist me.No one is getting back to me to explain what the hold up is,as a customer that upgraded after me already received thr phone while I'm still waiting.