Bad unfair service CELLC

Salesperson takes down wrong account number.. debits acc but charges us for insufficient funds yet they debited from wrong acc. Took airtime away and had to put again without informing me what happened. I pay for my contract yet i am unable to get information about my fone just coz it was given as a gift to me and i am not the acc holder neither am i allowed to become a beneficiary although the acc holder is willing to me one. I am sick of cellc now. Money does not grow on trees. They always give us a problem. And its like they are always right instead of customers. they insist what they do is right yet we provide proof. I am sure many people have issues with cellc. Worst network and customer service in my life.