Bad unacceptable disgusting service from Cell C call centre agents

on the 27/2/2019 i app**** for a contract by cell c , i was a customer of theres but i got told by call centre consultant Dennis Sibanyoni that my contract expired so he need to open a new line and then i told him all my work details , my work address and including my cell phone number has changed so he told me he will send me a email with the documents he need to update nd process my application , i rep**** to his email then i heard nothing from him after the mail no call back nothing then on the 28/2/2019 i emailed Dennis telling him im still awaiting feedback, still i got no response from him , i called the same day waited hours on the phone until someone assisted me and told me after i quoted my I.D number that my application is going through vetting process and that Dennis will get back to me as some of there departments is having a strike i thanked him and hang up ,i waited and waited got no email no sms nothing i then emailed Dennis on the 1/3/2019 asking him again for feedback whats happening he rep**** telling me that its going through vetting process still and i will receive response via sms i waited and waited i received no sms no email nothing then yesterday the 5/3/2019 i messaged them via there website , i received a email from consultant Kholiwe Magagula and she CC Razia Adams in her mail stating (Dear Customer

Thank You for your enquiry regarding our exciting limited new offer.

Kindly note that we have attempted to reach you , without success

Kindly respond to this e-mail with the preferred time to make contact.

Please contact 084145 Option 1 (free from your Cell C handset) for assistance with your request.

Regards

KHOLIWE MAGAGULA

DIRECT SALES AGENT) that was her mail and i rep**** attaching my communication with Dennis also showing her my call log screen shots everything and this is her reply to my email this morning 6/3/2019 (Good day

Application is declined – please check below

Regards

Kholiwe) with a computer screenshot showing the reason why it got declined , firstly my home telephone number is my old work number , my cellphone number is my old cellphone number my work telephone number is my old cellphone number also this is what i noticed then i noticed that it said my home address is not verified , now as i stated before i was a customer of cell c and both times i done upgrades via the call centre and had twice a phone delivered to the same address they saying is unknown and not verified , by now im furious and upset at this bad service i recieved from Dennis and Kholiwe because i rep**** to her email asking her has she even read my email correctly the first time did she see all the communication i had with Dennis ,did she also take time to see that the screenshot she sent me contained wrong information about my personal details which i changed with Dennis over the phone sent him proof via email , yet my application got declined cause Dennis did not do his job at all and Kholiwe **** by telling me they tried calling me but got no hold of me and then with not even replying to my mail about my conversation with Dennis she just say my application is declined no remorse no sorry no nothing pathetic service and shocking to me as i never ever in my life thought that i would receive this bad service from cell c , i doubt il ever get a reply from Kholiwe regarding my email i sent her cause i waited whole afternoon with no reply ,they not even planning on doing my application over with correcting my details nothing i wont ever recommend a friend or any of my family to do business with cell c they are just bad also i CC Razia Adams in my response email not even a reply from her did i receive.