Bad treatment we receiving from cellc

I and my wife have a cellphone contract account with Cellc , upon receiving their phones we had found that their phones are not working and after we complained we were told to book the phones for repairs with their repair department. After booking them in we kept on complaining on the time they were taking to update us and after 3 months we were told they are unable to fix the phones and we must get new phones. upon receiving the phones the simcards we had with their original phones were closed because of the time they were not active cause the phones were with cellc for repairs.

We called the cell c call center and even went to cell c customer service in midrand where one of their managers managed to help us with the cards but when we got home the cards were closed again which made me think that i made a mistake for choosing to help cell c when they called me looking for customers.

Now i was asking them to tell me the amount we owe and asking them to give us the data we never used for us to close the account. the guy on the phone was very rude instead of helping he said they will handover the account to their lawyers. in the past 20 minutes i was speaking to their lawyer who also do not want to listen to the story who was happy to say that i will pay double the amount i was owing, i friendly asked him to ask someone from cellc to call me for us to talk maybe i was going to close the contract provided they do the sim swap for us and the guy said there is no way cell c can talk to me all i have to do is to pay 2000 rand to his account of which i said he will never see that cause every time my wife`s account have a little amount they kept on debiting while we were not using their data as we didn't had cards which were active.

someone told me this is how cell c treat their customers and now i know cause that`s exactly whats happening to me.