Bad treatment by cell c

Hello Peter, I have a data contract with cell c and it ends in March 2024. I owed them 4 thousand rands. At the end of March 2023, they deducted the money from my account. As usual, I expected them to load my benefits on the 1st of April 2023, as I paid them. To my suprise, they didn't. I called them on the 1st of April, and they gave me a reference and promised to solve my issue in 2 days time. Days past and I called again, only to be given another reference number. Again I called and was told that they tried calling me to no avail. I explained that their calls don't come in but I only see missed calls. Still the problem was unsolved. I called and got the third reference number. The entire April past without any resolving of the matter. At the end of April, they deducted R70 from my account. I expected them to load my benefits, but nothing to date. Yesterday, they called me and got hold of me. The guy told me that Cell C has decided to change my contract and be a pre-paid kind of, meaning I must pay cash and they'll load my benefits. I asked how can they change my contract without engaging me? Nothing was said to me. My problem now is:- 1. How do they change my contract without me? 2. If they can't get hold of me on a call, why didn't they use my mail or sms to inform me about their change in my contract? 3. Who is going to refund me all the data I bought from the 1st of April to date?? 4. How am I going to get back the April and May benefits that are part of my contract that ends in 2024? 5. Should I take what is not in a contract ( the pre-paid change) into consideration?? 6. Why did it take so long to solve my problem??

Please assist me. I feel unfairly treated by cell c.

Regards Mothiba