Bad treatment

I lost my phone on the 12/05/15 then report it to cell c made a SIM swamp then they told me it will work after 2-4 hours then I realise on Friday which it was on the 15/05/15 that the SIM card is not working.I then called them back I spoke to the guy called Mpho he told me that how do I expect my phone to work if I ddnt call them back n I told him that I dd'nt know I must call back n nobody told me that,he told me Y dd'nt I go to Maponya mall bus I don't live far from it I said to him its my right to call the call centre he then told me I'm rude.He said to me bye yo SIM card is working then he hang up on me,I called back then n dd'nt realise it's him I explain that I was'nt treated okay he then say to me do u think I was rude to u I said yes he told me to take him futher I said pls put me through yo supervisour he said u r welcome.I spoke to his supervisory Amo he said to me he'll talk to him n he ask me my name till today they have'nt call me n apologise n I was so hurt.