Bad to Worse Service Receive from Cell C

"WITHOUT PREJUDICE"

Good Day,

I hope this email finds you well. I have a complaint which I want to lay and I am not very happy with the level of service I am receiving from Cell C.

Due to Covid I ran behind on my cell phone account to the value of R37,000+-. I was handed over to HP Attorneys. I made payments to the value of R3,000 towards the account. On 10 August 2023, I made a full payment towards the cell phone account. I needed to make the payment into the HP Attorneys account. On 11 August 2023 I received a paid-up letter from HP Attorneys. Only on the 16 August 2023 I received a paid-up letter from Cell C.

So here is my complaint: After countless complaints Khule Shongwe was nice enough to assist me. A manual amendment was done in order for this account to be removed from my credit profile. Reference Number: CC***.

It was forwarded to all the credit bureaus for updating. However, when I checked my credit profile the account still shows in arrears on the credit bureau. After countless going back and forth with Experian, Compuscan, XDS, VCCB (Veri-Credit) I learned that Cell C is still sending updates through to them with information that I am still in arrears. Why is that? If you paid the account in full and a manual amendment was forward to all the credit bureaus, why keep sending info that the customer is still in arrears?? Please do not tell me that it is the system as there are employees of Cell C that feed the info into the system.

Also, I learned from VCCB (Veri-Credit) that the account shows in arrears. So tell me who is that the account still shows in arrears even though it has been paid in full on the 10 August 2023?

What I expect Cell C to do is to get my name cleared on ALL CREDIT PROFILES before COB today, 28 August 2023 and forward me proof there off. Also, I would like an apology letter from Cell C for all the inconvenience caused. I am in the process to purchase a property and a asset and due to the negligence of Cell C I am been blocked each and every time.

Please see underneath attachments of the letters I received. I also cc'd the managers of Experian, Compuscan, VCCB (Veri-credit) and XDS into this email. If I do not receive feedback before the end of COB today, 28 August 2023 then I will be forced to take further steps as I have had enough of the cat and mouse games Cell C are playing.

YOUR URGENT FEEDBACK AWAIT