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Gillian N

1 reviews | Active since Nov 2013

03 Sept 2022, 17:28

Bad. Terrible. GROSS Service.

I am so glad to have ended my dealing with Cell C. The worst experience ever. I've lost R369 that they took from me after I canceled. I signed up for the upfront data month to month. I paid the full amount upfront via payfast as I signed up for services for the following month. I sent a camcelation request indicating August would be my last month...25th August money went off my bank card. When i asked them suddenly the terms changed apparently on the 25th of August I was paying for August services. So when you start the deal you pay upfront in advance for the upcoming month but when it comes to cancelling the terms of contract suddenly changes to their convenience and its payment for service in arreas. Such a ****!

And to top it all when I signed up for the deal, Cell C sent 4 simcards via courier when I ordered 1 sim card. The courier forced me to take all of them. Soon I started getting charged for these other simcards. After several complaints and noise they were cancelled leaving one sim card active. I thought my troubles were over but after my recent cancellation I started getting random texts that I owe Cell C outstanding payments and my account is being handed to SSDA. How do you owe payments for an upfront service??? Upfront means if you dont pay...no services. Its been a very frustrating few months with Cell C and the agents are confused they all tell you different things. I can safely say I will never deal with Cell C ever again. The only thing that is delaying me flushing their simcard down the toilet is I don't want to use my airtime to phone their useless Customer Care Service to sort out these allegations that I "owe them".

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Replies (3)
GN
Gillian N's update14 Sept 2022, 08:05
Reviewer Update
I still did not get any assistance from Cell C. Someone called me asked me to send proof that my account was debited. I sent that proof, payfast payment confirmation email plus the trouble of downloading my bank statement. After emailing that I didnt even receive acknowledgement of receipt of those documents. Just silence. 1 week later. Still no response nothing. I'm still being bombarded with smses that I owe for an account number completely different from my account number. What a shame
GN
Gillian N's update14 Sept 2022, 17:30
Reviewer Update
That wasnt yesterday. That was the 5th of September. I immediately emailed the proof of payment soon after speaking to the agent. On the very same day 5th September literally a few minutes after the phonecall i emailed the requeste documents to the agent who had called me on the email address they gave me. Which is. ***


GN
Gillian N's update16 Sept 2022, 13:43
Reviewer Update
I have sent several back and forth emails to that *** email address. It is a very unhelpful email address. If I am being referred back to it I would rather not. I'm sure your records will show you I have sent many emails to that email address with no assistance. I am tired. Thanks. Please just clear whatever outstanding amounts you are claiming I have account number ***, account ***, account number ***, account number ***7. I ordered 1 sim card, Cell C delivered 4 sim cards which the courier forced me to receive. I told Cell C about this error and was still charged for these sim cards yet I never ordered them or used them. I only used one sim card, now I am getting all these smses that I owe Cell C and My accounts are handed over to SSDA. It's annoying and tiring please check your records and fix this error. I just don't want anything to do with Cell C anymore I am so tired of this poor service and disorganisation from your side. I do not owe you anything. You owe me R369 wrongfully debited after I had sent a cancellation request. But I am still being harassed by you with these SSDA Smses