Bad sirvice

Mr Gordon Selo was contact me for a upgrade,so he advised for more lte data the 400 gigs lte,with 5 g rooter ZTE ,when received pakkage it was a 4g and the lte not working iny area,after 100 calls to cell c and notice them ,after 2 weeks fetch the rooter by me, after I inform not debit the lte pakkage the still does it on 25 November after another 100 calls and emails they refuse to pay back my money,so i call back my debit order,and pay correct amount for my outher contract threw easy pay,so after do that ,I get emails back for the outstanding amount for the lte rooter and pakkage R498.29 ,so call them again and they refuse to correct amount,and the lady Kaclego was rude to me on the phone,so after 14 years of loyal clint and never mist a payment that was really bad sirvice,I hope in future they will loose clints,sales very quick,but after sirvice very bad,and then they ask,how did we do? Cell c get proper trained people to work for you, customer service workers not reserved that job