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1 reviews | Active since Sept 2017

20 Sept 2017, 17:28

Bad signal network issues 9 attempts to have 1 conversation

It's so pointless to have this contract. I have signal / network issues! Every day, all day long, more than one place. No matter where I go. NONE of my calls goes smooth. After 3 attempts the phone call MAYBE goes trough. Like you can see on the photo, 9 attempts to have 1 conversation.. ONLY 1 CONVERSATION. It takes 9 minutes of FRUSTRATION!!!!!! its suppose to take 9 seconds. Not even! (I have a lot of screenshots for calls like that) losing clients alinv the way too Each call ends up sounding like an alien or gets cut off. Or the phone call is running but can not hear a thing! It happens with all networks/landlines/different locations, outgoing calls or incoming calls. And the same with using my data like Google maps, navigating around, it Always says "offline" "poor conection" I'm so TIRED OF IT!!!!!!!

I don’t want to experience an EMERGENCY and rely on this phone/network and end up DEAD because i could not make a call for help! Or even worse when 1 of my FAMILY members are in a emergency and they can't reach me or i can not hear what they say....we don't live in a very peaceful country....

I upgraded in Jan2017 to a "better" contract paying More each month, on time, but only get issues non Stop for that! I am not able to use my “free minutes” or "free data" that I pay for, so what am i paying for? It's so pointless to have this contract. 1st time i complained they said i must come to the store and do a sim swop...i get to the store , they say the can't help me, i have to phone the Technical guys.....(UHMM i'm not sure if the person wasn't listening when i said my phone is not able to make a successful call) so i used the person behind the counter's phone and spoke to the technical guys. They checked settings, entered codes, i turned my phone on and off and on and off, said they would look into it. I also did a sim swop, it didn't really help or improved the call trouble to get any beter. I've had about 7 quarries and reference numbers, last feedback was that i am "on the null of the sector of both the closest sites" but it happens everywhere..? Or Cell c suggests i activate my 'wifi calling' that only works when you're connected to the wifi, I'm not always connected to wifi. . . Its just not getting anywhere. . no solution! I went back to Cell c eastrand mall, they just said that theres nothing they can do, i must go to the head office. . . .

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Replies (3)
Cell C
Cell C's reply21 Sept 2017, 07:10
Official

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Cell C
Cell C's reply21 Sept 2017, 07:10
Official

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

Cell C
Cell C's reply21 Sept 2017, 13:06
Official

Please be advised that Mpho has escalated your network complaint to our network team for further assistance.

Regards
Cell C | PN