MT
Manie T

1 reviews | Active since Jan 2018

26 Jan 2018, 10:14

BAD SIGNAL AND RECEPTION

I have a Cell C contract for the last 12 months. The reception at my house is very poor and it is basically impossible to make and receive calls from where I stay. I was told that there is not a tower close to me and that they are planning to install one sometime in 2018. In the meantime I cannot cancel my contract and have to accept the fact that I will be paying for a service which I cannot use. My contract is R1500.00 per month for unlimited calls. HAHAHA!!! Please be very careful if you consider to fall for one of the attractive deals that Cell C have on offer. You might end up like me paying for a service which Cell C can not provide.

0
Replies (2)
Cell C
Cell C's reply26 Jan 2018, 11:41
Official

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of our consultants to liaise with our network team and advise on a way forward. Do expect communication.

Regards
Cell C | PN

MT
Manie T's update26 Jan 2018, 11:46
Reviewer Update
As far as that I am concerned the only immediate solution will be to install a booster at my house until such time that the antenna has been erected. Or for you to end my contract without any penalties to me.